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Account Manager



Sales & Business Development
Vancouver, BC, Canada
Posted on Tuesday, July 9, 2024

Account Manager

We're looking for an Account Manager to join our growing team!

This is the perfect role for someone who is passionate about assisting customers in meeting their goals while obtaining the highest value for their business needs from Intiveo’s products.

The Account Manager will be responsible for building and maintaining strong relationships with our existing customers, driving revenue growth, and ensuring client satisfaction. This role is ideal for a proactive individual with a passion for sales and a customer-centric approach.

You will be a part of our Customer Experience team, reporting to the Manager of Customer Experience and responsible for driving revenue growth and contributing to retention across Intiveo’s Commercial segment. This role is remote within Canada.

Intiveo is a leading cloud-based patient communication platform used by 14000 practitioners to communicate with 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviors, and preferences – resulting in successful treatment outcomes.

What You’ll Do:

  • Serve as the primary point of contact for existing customers, understanding their needs, objectives, and challenges.
  • Develop and maintain strong relationships with key stakeholders within client organizations, including executives, decision-makers, and end-users.
  • Proactively identify opportunities for upselling and cross-selling to maximize revenue from existing accounts.
  • Maintain and grow revenue from existing customers by selling and upgrading additional features by showing value to the customer.
  • Expand our partnership with existing customers by selling additional locations.
  • Maintain an in-depth knowledge of your customers’ industry, technology, products and services
  • Consult with and advise Intiveo customers with a goal to drive broader deployment and value of Intiveo across their organization
  • Provide timely and accurate forecasts, reports, and updates on account status and sales activities using CRM software.
  • Represent Intiveo at industry events, conferences, and networking opportunities to promote our solutions and expand our customer base.
  • Conduct Business Reviews in collaboration with the Customer Outcomes Manager to uncover potential upsell and expansion opportunities
  • Maximize client usage of Intiveo‘s software features to:
    • Drive additional revenue;
    • Increase customer ROI;
    • Reduce churn.
  • Collaborate internally with the Intiveo Team including:
    • Customer Marketing to drive customer awareness of features and benefits
    • Product to further enhance the customer experience and benefit

    Who You Are:

    • You have 2-5 years experience in account management or customer success role, preferably in B2B SaaS.
    • You have strong technical skills with experience with CRM systems (e.g., Salesforce) and other common tools.
    • You excel as a communicator and relationship builder.
    • You are capable of analyzing data and metrics to understand client usage patterns and suggest improvements or upsell opportunities.
    • You are a strong team player and work well across departments.
    • You’re able to effectively prioritize and adapt in an ever-changing start-up environment.

    How We Give Back to Our Employees:

    • Generous vacation time
    • Wellness Fund
    • RRSP matching
    • ESOP (employee stock ownership program)
    • Annual retreat
    • Plus, your birthday off! (Who wants to work on their birthday?)

    About Intiveo

    We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Authenticity, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps Intiveo achieve our goal of becoming North America’s #1 patient care service provider.

    Want to see more? Check out our Culture Book here!