Work In Tech

Client Relationships Intern

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus, and high-performance application developers? We want to hear from you.

By supporting the Client team with both internal and external partnerships, this role will help develop an understanding of the payments industry and Interac's product offerings that are utilized across the country supporting all Canadians with their transactions in a digital economy. The candidate will be working with a diverse team which has a variety of industry experiences. Accountabilities will include research and reporting on specific client issues, client data, and trends. This research and analysis will support the client team with their Quarterly Business Reviews, driving incremental volume and top line revenue.

Additionally, the role will be to support the client team by leveraging our Customer Relationship Management Tools and resolving ad hoc research requests from both internal and external partners. Finally, attending meetings with the ability to take notes, capture ideas to share with the team and provide additional insight into Client or Product strategies. The goal of this individual will be to assist in the day-to-day activities of the team as well as learn skills such as negotiation, critical thinking, presentation building, and turning data into actionable strategies. This role is to help and support the team, but also to learn and gain transferable knowledge which the candidate will be able to apply to future roles in their career.

You’ll be responsible for:

• Developing and maintaining positive business relationships, ensuring a high degree of customer satisfaction, while balancing the needs and interests of the organization – you’ll have an opportunity to create custom solutions to our unique Client and business needs

• Research, report and tracking of specific issues, technologies, regulations, trends, and the competitive landscape in the payments industry to help identify threats and opportunities – this research will assist the client team with compiling client QBRs and other key client deliverables

• Identifying industry trends by researching and analyzing applicable client and market data.

• Developing and maintaining positive business relationships, both internally and externally, ensuring a high degree of customer satisfaction, while balancing the needs and interests of the organization.

• Identifying trends by attending industry events, researching and analyzing applicable client and market data

• Providing continuous support and coordination of key activities and initiatives through consultation with cross-functional internal stakeholders.

• Conducting special projects and performing additional duties, as assigned to help achieve departmental objectives.

You bring:

• Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Business, Economics, or a similar program

• Have excellent verbal and written communication skills - you are client-focused, customer-driven, and work well under pressure.

• Analytical skills - analyze and understand data and the ability to interpret and apply it, as applicable.

• Excellent research skills and resourcefulness, with the ability to seek out answers to questions and problems solve in a timely manner.

• Understanding and willingness to learn about the payments, fintech, or financial services industry.

• Proficiency in the Microsoft Office Suite (Outlook, Word, Power Point, Excel, Power BI, MS Teams) with preference for working knowledge of Excel and PowerPoint

• Although not required, you have some familiarity or previous experience with the following:

• Coordinating internal and/or external stakeholder groups.

• Working with a CRM platform (Salesforce), Tableau, Medallia and/or similar data management tools is an asset.

• Customer experience, account management, or sales experience an asset

• Detail-oriented and organized

• Flexible, adaptable

• Presentation skills - ability to put together PowerPoint slide decks that present concepts and data in a clear, concise and informational way

• Ability to think outside the box and propose creative ideas

• Ability to have fun and learn while doing it