At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

Reporting to the Leader, AppOps Product Enablement the AppOps Specialist will be responsible for enhancing and optimizing availability, resiliency and performance of Interac’s payment systems. You will lead production support for our services driving proactive mitigation, automation and scaling, troubleshooting and root cause analysis. You will be instrumental in ensuring the stability of critical infrastructure across both on-prem and cloud platforms. The candidate will work closely with DevSecOps, Architecture, Observability, and Enabling Tech squads to maintain resilient, performant, and compliant environments that power Canada's next-generation payment systems.

You'll be responsible for:

Production support and uptime of critical systems ensuring our platforms and applications remain highly available in accordance with Service Levels and performance parameters.
Implementing changes / code releases through all environments ensuring seamless automated deployments across environments and preflight, post implementation validations.
Implementing automated workflows for repeatable tasks such as deployments, upgrades, and system configuration, reducing manual intervention and improving speed and resiliency.
Proactively identify and act on emerging issues and own overall resolution, engaging with technical/business teams ensuring rapid response to arrive at a prompt resolution and remove any customer / business impact.
Monitoring overall system performance and availability, configuring and optimizing alerts and logging.
Ensuring the security of our applications by ensuring compliance with security standards across all environments and supporting the elimination of vulnerabilities/threats through proactive detection. .
Optimizing overall system performance and leveraging performance data, monitoring / diagnostic tools to continuously drive service excellence.
Creating and maintaining technical and support documentation for our systems (e.g. features and functionality, operations, application / platform support, runbooks)
Responding to and quickly resolving escalated issues, 24/7 rotating on call production support required.

You bring:

A bachelor’s degree in computer science, Information Technology, or related field.
Experience with programming languages (e.g. Java, Spring) and willingness/ability to learn.
Experience using version control systems, such as Git, for managing codebases and collaboration.
Experience with scripting e.g. Power Shell, Python, Ansible.
Experience with microservices and containerization (e.g. Docker).
Experience using tools such as Cloud watch, Splunk, Dynatrace, ServiceNow.
A good understanding of Agile development and Agile frameworks (e.g. JIRA, GitHub)
A good understanding of Service Management processes and operating procedures (Incident Management, Change Management, Problem Management, Event Management, Release Management)
Excellent written and verbal communication skills and can seamlessly communicate with internal and external stakeholders.
You are a strong and reliable team player and can engage with all stakeholders in a collaborative team environment.
You are a proactive and energetic technical specialist, able to quickly learn cutting edge technologies and expand your area of expertise.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Nice to have:

Site Reliability Engineering (SRE) Certification
AWS Certified Cloud Practitioner
Good understanding of database systems such as Oracle, PostgreSQL
Experience with DevOps concepts and methodologies.
Experience working in Agile squads.
Experience working on payments systems / mission critical systems.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

Canadian criminal record check;
Public safety verification;
Canadian ID cross-check;
5-year employment verification;
Education verification; and
If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.

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