AppOps Intern

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

The AppOps Intern will be supporting our Application Operations team. In this role, you will work closely with Application Leaders, Technical Leads, Development and DevOps/Platform teams. You will be supporting critical teams working on ensuring uptime and availability of National payment platforms. You will gather insights into application operations, production systems, technical and operational documentation, service improvement and automation initiatives. This role will be directly responsible for supporting Interac with driving customers’ experience, supporting our commercial services and operations.

Please note that there are two (2) AppOps Intern roles reporting to different teams (e-Transfer, Product Enablement.) Your application will be considered for both roles.

You’ll be responsible for:

• Support gap analysis in the Monitoring and Observability space.

• Document the gap analysis and prepare business cases for addressing gaps.

• Coordinate between various technical teams and conduct workshops to identify gaps and propose solutions.

• Present data analysis to stakeholders and translate requirements into reporting deliverables to support multiple product lines.

• Create reports and provide data-based recommendations for business decision-making, identifying client opportunities, and finding common data trends.

• Develop performance metrics to define and recommend key performance indicators (KPIs).

• Analyze data in Excel and Tableau, assist with dashboard and report generation, and deliver ad-hoc reports as required.

• Review, map, consolidate, and validate IT metrics and alert thresholds using tools like Splunk, AppDynamics, and OEM.

• Work with application leads and development teams to document and execute monitoring enhancements from a customer experience/impact lens.

• Document gaps and support leads with developing prioritization lists for service enhancements and automations.

• Support the Application Operations team through Agile Squads (planning, stand-ups, reviews, Jira tracking, retrospectives, etc.).

• Create technical and operational documentation in support of production systems.

• Analyze KPIs and gather insights to drive performance enhancements and optimizations.

• Streamline metrics and automate basic reporting and dashboards.

• Create and socialize weekly metrics with Agile squads.

• Work with application SMEs and development teams to identify and streamline application insights, performance enhancements, and implementation plans.

• Automate dashboards, observability, and application metrics/KPI data.

You bring:

• You are currently enrolled in a university or college program in a relevant discipline, such as Computer Science, Math, or Business Administration.

• A self-starter mindset with a drive for continuous learning and a desire to research and implement new solutions.

• Solid verbal, written, and analytical communication skills. You can articulate your data analysis succinctly to different people.

• Comfortable with learning and working effectively either independently or with groups across different functions and levels – you can understand what someone’s goals are and translate them into actionable items.

• A creative and adaptive problem-solver with a demonstrated track record of driving continuous improvement initiatives – you are known for being responsive to everyone’s needs.

• Understanding that success is in the details – you tend to notice things that others don't.

• Proven time management and organization skills. You can prioritize and manage your time effectively to meet deadlines.

• Good communication and collaboration skills.

• Proficiency with Microsoft Excel, Microsoft Office, and presentation tools.

• Writing, consolidating, and publishing internal technical, process, and operational documentation.

• Understanding and visualizing an end-to-end customer experience and working with leads to prioritize service enhancements.

• Solutioning and documenting automation and optimization initiatives in conjunction with technical and business stakeholders.

• Good understanding of technical and business processes.

• Although not required, you have some familiarity or previous experience with the following:

  • Tableau

  • Power BI

Workstyle: Hybrid (3 days on-site)

Location: Toronto

Term: May to August 2025

Duration: Monday – Friday

PLEASE READ PRIOR TO APPLYING:

• You must be eligible to work for Interac Corp. in Canada in a Full Time Capacity

• To be eligible for Interac internship roles, you must be currently enrolled in a Canadian post-secondary academic institution for the full term.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.