Work In Tech

Client Service Desk Intern (Ottawa)

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

The Client Service Desk Intern will be supporting Interac’s Verified line of business, which directly provides our end-users with level 1-2 product and service support. A critical component of the success of the Verified product and its’ team hinges on having a top-notch, user-friendly knowledge base for the agents to quickly leverage and provide seamless support to our end users. Your role will greatly focus on contributing to the evolution of the quality of our knowledge base.

In this role, you can expect to develop and flex your analytical and problem-solving skills while working with others to create practical solutions that will positively impact the big picture. The Client Service Desk Intern role is hybrid-based and is you must be available to be on-site in our Ottawa office.

You’ll be responsible for:

• Reviewing and assisting with updating the Service Desk knowledge base to make it easier for new agents to understand (i.e., improve content organization, and for senior agents to utilize effectively)

• Gathering feedback and supporting Agent requests to identify and update outdated knowledge base information

• Collect valuable nuances about service and use them to enhance the service desk knowledge base

• Supporting the redesign of the knowledge base to create a more seamless experience.

• Working with the Team Leads and Agents to determine gaps in information and propose recommendations

• Drafting and reviewing content for Interac’s knowledge base – checking for accuracy and updating formatting where necessary

• Working with the respective client service desk support agents to understand how the knowledge base is currently presented and utilized

• Conducting and leveraging internet research to support your contributions to updating the knowledge base

You bring:

• Currently completing an undergraduate degree from a creditable Canadian institution with a focus on business, communications or a hybrid program combining technology and business

• Great oral and written communication skills, and the ability to explain technical concepts to both technical and non-technical audiences.

• Understanding that success is in the details. You notice things that others don't. Your analytical skills help you to interpret data and inform your decision making

• Strong analytical and critical thinking skills – you are methodical in your approach to tasks and are able to think about the big picture (this will be critical when making decisions regarding content updates/changes)

• The ability to rapidly acquire new technical skills and knowledge, adapting to evolving technologies, and proactively embracing new tasks and responsibilities.

• Excellent organizational and time management skills, enabling the prioritization and efficient handling of multiple tasks, ensuring timely and successful completion of responsibilities.

• Comfortable with learning and working effectively either independently or with groups across different functions and levels – are you committed to customer service

• Possess previous experience and knowledge working with technologies and tools such as:

  • Office 365 (Exchange, SharePoint, Teams, OneDrive)

  • Confluence

  • Technical writing

  • Able to understand or quickly learn technical details

  • Functional knowledge of SharePoint (bonus but not required)

Workstyle: Hybrid (3 days on-site)

Location: Ottawa

Term: May to August 2025

Duration: Monday – Friday

PLEASE READ PRIOR TO APPLYING:

• You must be eligible to work for Interac Corp. in Canada in a Full Time Capacity

• To be eligible for Interac internship roles, you must be currently enrolled in a Canadian post-secondary academic institution for the full term.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.