Technical Service Now, Lead
Interac
Technical Service Now, Lead
At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you.
The ServiceNow Technical Lead will be responsible for designing and delivering Enterprise ServiceNow solutions with resilient and scalable technical architecture. This role involves defining system requirements, designing and testing solutions, maintaining and continuously evolving the ServiceNow practice, interacting with our clients and stakeholders for requirements collection, providing technical direction and guidance for developers, and implementing Agile development processes.
You will drive application and platform insights and work closely with technical teams to deliver and maintain cutting edge payment solutions to our customers.
You'll be responsible for:
Designing and delivering ServiceNow solutions adhering to technical standards and leading practices.
Analyzing and defining system problems, designing and testing standards and solutions.
Developing solutions by preparing and evaluating alternative workflow solutions.
Collecting requirements from users and provide technical solutions.
Guiding junior developers in task completion.
Implementing requirements by defining and analyzing system problems.
Acting as a technical leader and subject matter expert across all aspects of the ServiceNow platform and solutions;
Providing oversight and unit testing of code across all modules.
Reviewing business processes to leverage ServiceNow platform capabilities for improvement.
Troubleshooting technical issues and provide solutions to complex problems.
Writing technical documents for developers to follow and deliver solutions.
Support projects and efforts that have a broad impact on Service Management implementation.
You bring:
Bachelor’s degree in computer science, Information Technology, or related field.
Experience with workflows in key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps).
Excellent communication skills and a business-centric attitude.
Proficiency with web technologies (XML, HTML, JavaScript, Web services, etc.), App Engine, Flow Designer, Workflows.
Experience working in a SaaS environment and with Agile methodologies.
Strong focus on code quality and demonstrated experience in ServiceNow scripting, design work, technical configuration, and deployment;
Ability to manage the setup, administration, and configuration of ServiceNow.
Ability to analyze, troubleshoot, and resolve complex software application issues
Knowledge of ITIL V4 best practices.
Experience in IT service management and troubleshooting integration, management, security, and application issues.
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Nice to have:
ITIL V4 Certification or higher
ServiceNow Certified System Administrator (CSA) certification.
Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
- Canadian criminal record check;
- Public safety verification;
- Canadian ID cross-check;
- 5-year employment verification;
- Education verification; and
- If applicable, Credit Inquiry and Social Media Check
How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values: They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you