Client Strategy, Specialist
Interac
Client Strategy, Specialist
At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.
As a Client Strategy, Specialist, you will support the Client Strategy Team under the Chief Client Office by contributing to and growing Interac’s Customer Experience. Your focus will be on gathering and analyzing client feedback, maintaining and optimizing customer experience processes, and assisting with the adoption of customer experience tools. You’ll help ensure customer insights drive meaningful business decisions and support initiatives to enhance client satisfaction and improve Interac’s client satisfaction score (CSAT).
You'll be responsible for:
Support the CRM and Client Strategy Lead and the Sales Enablement Lead with pipeline, revenue, and adoption reporting within our CRM tool.
Helping develop change management activities for key initiatives, including building communications, training, and support materials for sales enablement tools and platforms.
Supporting the implementation and success of programs via roadmaps, workback planning, budget tracking, and forecasting.
Helping develop best-in-class sales enablement playbook through industry best practices and internal retrospectives.
Supporting the day-to-day management of Interac’s CRM tool including, but not limited to the onboarding and optimization of cross-functional teams, database management, ad hoc change requests.
Capture and document key learnings, feedback, and insights from the sales enablement tool roll-out to enhance future change management efforts.
Supporting vendor management activities by managing relationships with vendors, ensuring effective communication and collaboration, supporting RFP processes, and conducting assessments.
You bring:
3+ years of experience in client services, customer experience, or a related field.
Familiarity with customer feedback programs and satisfaction metrics (e.g., CSAT, NPS).
Basic knowledge of customer experience platforms (e.g., Qualtrics, Medallia) and enthusiasm for learning new tools.
Strong analytical skills with attention to detail and the ability to organize data into actionable insights.
Excellent communication and collaboration skills, with an ability to work with cross-functional teams.
Experience in the payments or financial services industry is an asset but not required.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
- Canadian criminal record check;
- Public safety verification;
- Canadian ID cross-check;
- 5-year employment verification;
- Education verification; and
- If applicable, Credit Inquiry and Social Media Check
How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values: They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you