Work In Tech

Solutions Engineering, Lead

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

The Solutions Engineering, Lead — reporting to the Head, Business Development—will play a crucial role in the success of Interac’s products. As a subject matter expert, they will offer expertise in enabling cross-product use cases and driving greater user volumes.

You'll be responsible for:

• Bridging product, business development and client relations, the solutions engineering lead articulates the client use-cases, value propositions and solution models to demonstrate the value of Interac products to clients and supports revenue growth.

• Proactively identifying growth opportunities for future sales, delivering product demos and presentations, anddocumenting business requirements in collaboration with client relationship leads.

• Cross-collaborating with internal stakeholders, addressing client needs and improving client satisfaction.

• Aggregating and sharing client feedback with product squads and advocate for squads to address feedback.

• Leveraging in-depth of knowledge on product technical specs to support the client team with Requests for Proposal (RFPs).

• Driving the solutioning phase of sales journey by pitching the product and cross-product (payments and verification) use cases to address client requirements.

• Engaging in discovery sessions with Product Owners to explore opportunities and support crafting solution proposals and artifacts.

• Providing detailed pre-sales and post-integration consultation and API integration support.

• Collaborating with stakeholders to define, document, implement and improve internal processes.

• Providing technical escalation management including answering questions and resolving ambiguities/issues by maintaining relationships with business, product, technology and partner teams.

• Supporting multiple partner integration projects as a subject matter expert and facilitating continuity for client journey from initial product exploration and pre-sales consultation through delivery and post integration usage.

• Advocating for customers, conveying valuable perspectives to both product and marketing teams supporting product prioritization, enhancements and roadmap.

• Staying informed about industry trends, tech advancements, regulations, and competitive landscape to identify opportunities and threats, and provide strategic recommendations to existing and potential customers.

• Advocating for customers, conveying valuable perspectives to both product and marketing teams supporting product prioritization, enhancements and roadmap.

• Staying informed about industry trends, tech advancements, regulations, and competitive landscape to identify opportunities and threats, and provide strategic recommendations to existing and potential customers.

• Supporting proof of concepts (POCs),tech trials and offering feedback.

• Creating documentation and training to educate internal and external stakeholders.

You bring:

• Bachelor’s degree in business, commerce, or related field.

• Project Management experience.

• Previous experience in the Payments industry considered an asset.

• Proficiency in analyzing, writing, and maintaining documentation.

• Proficiency in APIs and technical integration methodologies.

• Excellent presentation and problem-solving skills.

• Hands-on experience as a Solutions Engineer with the ability to provide technical consulting/support.

• Experience working within agile squads.

• The ability to work well with cross-functional teams, build relationships, and foster a collaborative environment.

• Confidence in your ability to communicate detailed information in an impactful way.

• A demonstrated track record of driving continuous improvement initiatives.

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• 5-year employment verification;
• Canadian criminal record check;
• Education verification;
• Canadian ID cross-check;
• Public safety verification; and
• Credit inquiry