Work In Tech

AppOps Customer Experience Analyst Intern

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

Reporting to the Leader, AppsOps – Debit, the AppOps Customer Experience Analyst Intern plays a supportive role in driving customers' experience, supporting our commercial services and operations.

You’ll be responsible for:

• Supporting the Interac customer experience journey & service management cycle with business recommendations and data analysis

• Breaking down the end-to-end customer experience journey and identifying key points that will positively influence the Interac experience index

• Presenting your data analysis to their respective stakeholders and translating their requirements into reporting deliverables that will ultimately support multiple Interac products lines

• Creating reports and providing data-based recommendations that will support business decision-making, identify client opportunities, find common data trends

• Developing performance metrics to define and recommend key performance indicators (KPIs)

• Analyzing data in Excel and Tableau and assisting with dashboard and report generation and delivering ad-hoc reports as required

You bring:

• You are currently enrolled in a university or college program in a relevant discipline, like math or business administration

• A self-starter mindset with a drive for continuous learning and desire to research and implement new solutions.

• Proficiency with Microsoft Excel and standard reporting tools

• Solid verbal, written and analytical communication skills. You are able to articulate your data analysis succinctly to different people.

• Comfortable with learning and working effectively either independently or with groups across different functions and levels – you’re able to understand what someone’s goals are and translate them into actionable items.

• You are a creative and adaptive problem-solver with a demonstrated track record of driving continuous improvement initiative – you are known for being responsive to everyone’s needs.

• Understanding that success is in the details – you tend to notice things that others don't.

• Proven time management and organization skills. You are able to prioritize and manage your time effectively to meet deadlines

• Although not required, you have some familiarity or previous experience with the following:

  • Tableau

  • Power BI

Workstyle: Hybrid*

Location: Toronto

Term: Sept - December 2024

Duration: Monday - Friday

*Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity

PLEASE NOTE: To be eligible for Interac internship roles, you must be currently enrolled in a Canadian post secondary academic institution

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• 5-year employment verification;
• Canadian criminal record check;
• Education verification;
• Canadian ID cross-check;
• Public safety verification; and
• Credit inquiry