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Client Strategy, Specialist



Toronto, ON, Canada
Posted on Thursday, May 23, 2024

Client Strategy, Specialist

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you.

We’re seeking a talented Specialist, Client Strategy, who will play a pivotal role in shaping and enhancing our client relationships and overall strategy. Reporting to the Leader, Client Strategy, you will work closely with the team Leads and cross-functional teams to drive initiatives aimed at optimizing the client experience and maximizing revenue generation opportunities. Your responsibilities will encompass program management and support, change management, and data analysis to ensure our teams are equipped with the tools and technology required to enhance client experience.

You’ll be responsible for:

  • Supporting Leads in the development and execution of CXP (Customer Experience Program), CRM (Customer Relationship Management), and Sales Enablement Platforms strategies and programs.

  • Leveraging expertise on admin tools to perform enhancements based on user requirements.

  • Contributing to the development and execution of sales effectiveness training programs.

  • Building change management activities for key initiatives, including building communications, training, and support materials.

  • Researching best practices for sales team excellence and CX delivery to enhance team performance.

  • Supporting in building and owning client segments and journey maps.

  • Collaborating with cross-functional teams and vendors to gather requirements and implementation of new tools.

You bring:

  • 1-3 years of experience in client strategy, customer experience, or a related field.

  • Must be eligible to work Interac Corp. in Canada in a Full Time Capacity.

  • Experience supporting vendor relationships and implementing customer experience programs.

  • Excellent analytical skills with the ability to interpret data and derive actionable insights.

  • Proven ability to drive change management initiatives and foster widespread adoption.

  • Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.

  • Experience with the payments and financial services industry a plus.

  • Experience with CRM and other sales enablement platforms as an admin a plus.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

  • 5-year employment verification;
  • Canadian criminal record check;
  • Education verification;
  • Canadian ID cross-check;
  • Public safety verification; and
  • Credit inquiry

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you