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AppOps Senior Specialist, Debit



Toronto, ON, Canada
Posted on Friday, April 12, 2024

AppOps Senior Specialist, Debit

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos, and high-performance application developers? We want to hear from you.

The AppOps Senior Specialist is a hands-on developer responsible for maintaining and supporting Interac’s highly distributed, high-performance payment system. You will diagnose and resolve infrastructure and application issues to ensure optimal performance and availability of all our IT applications and provide root cause analysis with recommendations for improvements. As part of this role, you will work with senior team members to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset, paving the way to the SRE-based next-generation Interac platform.

You’ll be responsible for:

  • Understanding large-scale Java applications, database architectures, application monitoring and fault management.

  • Site (Application) Reliability Engineering activities, including proactive monitoring, responding to alerts and automation.

  • Troubleshooting applications by leveraging APM tools like AppDynamics/Dynatrace.

  • Application support and maintenance of Java/JEE applications.

  • Having an SRE mindset toward ensuring application availability.

  • Identifying the application monitoring needs or performance issues and instrumenting them appropriately in AppDynamics and Splunk.

  • Designing and instrumenting AppDynamics monitoring and tuning (health rules, alerts) for various applications.

  • Investigating and find root causes through logs on Linux servers.

  • Integrations between AppDynamics, Splunk, PagerDuty, and ServiceNow.

  • Identifying areas of automation for building self-remediation needs.

  • Creating or updating performance analysis reports & dashboards, knowledge base.

  • Proposing and implementing solutions to improve application availability and reliability.

  • API & Microservices technologies and containers.

  • Leading investigation calls and being available on call

You bring:

  • A University degree in Computer Science Engineering or an equivalent combination of education and experience.

  • Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.

  • Experience in Core Java Object Oriented programming and understand basic Enterprise Integration Patterns

  • A minimum of 5+ years (preferred 8+) in software development (Java) and maintenance experience; ideally with experience in payment system or banking domain and can test and devise solutions.

  • A minimum of 3 years experience in Application Support and maintenance of Java/JEE applications, focusing on improving application reliability by enhancing application monitoring, designing, and instrumenting dashboards and tuning alerts, preferably with AppDynamics, Splunk and ELK.

  • Good understanding of Linux, WebSphere, Firewalls, Load balancers, REST API, Docker, Kubernetes, and Cloud Architecture.

  • RDBMS expertise - Oracle and/or DB2.

  • The ability to write queries and pull reports on Database and Splunk.

  • An understanding of Networking concepts and Network hardware.

  • Experience in network troubleshooting and Infrastructure tuning.

  • A strong SRE (Site Reliability Engineering) background and a focus on improving the reliability and stability of the infrastructure and service.

  • Debugging expertise in the Java tool stack and good knowledge of REST APIs.

  • Proven experience in supporting high-throughput, low-latency systems and maintaining high-performance, service-oriented architectures.

  • Experience in scripting tools such as Power Shell, BASH, Python, and Ansible.

  • A solid understanding of different open-source packages, preferably Spring, Apache and data transformation (jaxb2, JSON, XML).

  • Experience in using CI/CD platform for deployment.

  • An excellent understanding of ITIL service management processes.

  • Experience participating in the overall delivery of software components as part of an agile development process.

  • A mindset to modify the current approach in the face of new demands and are open to new ideas and change initiatives.

  • Strong communication and interpersonal skills, with an ability to communicate effectively and professionally across teams.

  • A demonstrated ability to achieve successful outcomes when handling difficult situations & customers.

  • A demonstrated ability to manage multiple priorities, follow through on projects to completion and can stay organized and deal with information from different sources simultaneously.

  • A willingness to learn new technologies and maintain industry knowledge while being self-driven, positive, thrive under pressure, and are a strong team player.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

  • 5-year employment verification;
  • Canadian criminal record check;
  • Education verification;
  • Canadian ID cross-check;
  • Public safety verification; and
  • Credit inquiry

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you