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Client Relationships, Lead (Multiple Roles)



Customer Service
Toronto, ON, Canada
Posted on Saturday, February 10, 2024

Client Relationships, Lead

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, and high-performance application developers? We want to hear from you.

The Client Relationships, Lead will develop and execute sales and relationship management strategies and drive commercial outcomes for their designated clients, including financial institutions and credit unions. They will engage in consultative selling of Interac products & services, bring thought leadership to key client stakeholders, and serve as the primary point of escalation for client issues.

We are looking to fill multiple roles to lead various client relationships including financial institutions and credit unions.

You’ll be responsible for:

  • Developing and executing account plans and proactively identifying new sales and revenue generating opportunities.

  • Utilizing a consultative sales approach that ensures a profitable outcome for both Interac and its clients.

  • Deepening existing relationships in an increasingly competitive environment.

  • Fostering productive relationships at all levels within client institutions and the Interac organization.

  • Acting as the primary point of escalation for client issues.

  • Participating, leading, and representing Client Solutions at Advisory Committees with the designated functional department, as assigned.

  • Supporting Product Development by participating at all points of the Interac Delivery model including sharing client strategies and priorities, socializing new concepts and testing solutions and business models with clients.

  • Advocating on behalf of clients internally to ensure that the voice of clients is captured in future product and process enhancements.

You bring:

  • Post secondary degree, ideally in Commerce or Business Administration.

  • 10+ years sales and relationship management experience in the financial services industry, preferably in payments.

  • Eligibility to work for Interac Corp. in Canada in a full-time capacity.

  • Demonstrated success in business development activities including prospecting and referrals.

  • Proven experience in building trust and strong knowledge of relationship management practices.

  • Proven track record of building and maintaining strong client relationships.

  • Deep understanding of clients’ business including payment strategies across all product/service platforms.

  • Strong payments knowledge, including debit & credit card issuing business required.

  • The ability to manage multiple stakeholders across all levels of an organization with divergent objectives.

  • Demonstrated consultative sales skills and success in planning, managing and closing complex sales.

  • Excellent strategic thinking, planning, analytical and evaluative skills.

  • Advanced communications skills, both written and verbal.

  • Commitment to excellence in client, shareholder, and stakeholder relations and service.

  • The ability to be comfortable with consistent business and organizational change.

  • Solid decision-making, problem resolution, conflict management, and negotiation skills.

  • Commitment to respectful collaboration with colleagues to promote efficient and constructive outcomes working with internal stakeholders.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

  • 5-year employment verification;
  • Canadian criminal record check;
  • Education verification;
  • Canadian ID cross-check;
  • Public safety verification; and
  • Credit inquiry

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you