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Client Relationships, Solutions Engineering Lead (Multiple Roles)



Customer Service
Toronto, ON, Canada
Posted on Friday, February 9, 2024

Client Relationships, Solutions Engineering Lead

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

The Solutions Engineering Lead—reporting to the Leader, Client Relationshipswill play a crucial role in the success of Interac’s products. As a subject matter expert, they will offer expertise in enabling cross-product use cases and driving greater user volumes.

You’ll be responsible for:

  • Providing clients with training/product education, use case articulation and sales support to help them demonstrate value of Interac products to their end customers.

  • Use CRM to aggregate and share client feedback directly with product squads and advocate for squads to address feedback.

  • Reviewing clients use of products to identify potential opportunities that address client needs.

  • Driving the solutioning phase of sales journey by pitching cross-product (payments and verification) use cases to address client needs.

  • Articulating a clear and compelling value proposition that positions Interac products favourable against its competitors.

  • Engaging in discovery sessions with Product Owners to explore opportunities, craft solution proposals and accompanying materials like presentations and demonstrations.

  • Providing detailed pre-sales and post-integration consultation to ensure the solution meets client needs.

  • Collaborating with stakeholders to define, document, and implement partner integration solutions.

  • Supporting multiple partner integration projects as a subject matter expert to facilitate continuity for client journey from initial product exploration through delivery and usage.

  • Advocating for customers, conveying valuable perspectives to both product and marketing teams.

  • Tracking and reporting progress on pipeline opportunities using CRM.

  • Ensuring partner interfaces meet both business and technical requirements.

  • Staying informed about industry trends, tech advancements, regulations, and competitive landscape to identify opportunities and threats, and provide strategic recommendations to existing and potential customers.

  • Maintaining relationships with business, product, and technical stakeholders for resolving escalated items.

  • Supporting proof of concepts, tech trials and offering feedback.

You bring:

  • 10+ years of hands-on experience in the payment space or as a Solutions Engineer with the ability to provide technical consulting/support.

  • Eligibility to work for Interac Corp. in Canada in a full-time capacity.

  • Bachelor’s degree in business, commerce, or related field.

  • Previous experience in the Payments industry considered an asset.

  • Developed understanding of API concept and methodologies is an asset.

  • Excellent presentation and problem-solving skills.

  • Experience multi-tasking while prioritizing and meeting deadlines.

  • The ability to work well with cross-functional teams, build relationships, and foster a collaborative environment

  • Confidence in your ability to communicate detailed information in an impactful way.

  • A demonstrated track record of driving continuous improvement initiatives.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

  • 5-year employment verification;
  • Canadian criminal record check;
  • Education verification;
  • Canadian ID cross-check;
  • Public safety verification; and
  • Credit inquiry

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you