Work In Tech

Part-Time Fraud Analyst

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you

Interac is on a fast growth path in a very demanding and rapidly changing payments ecosystem - and so is the evolution of our Fraud Operations team. Our Fraud Operations function is a high-paced 24x7 operation, tasked with identifying real-time threats to Interac products and services, including INTERAC e-Transfer, International Remittance, INTERAC Online (IOP), and INTERAC Debit products. Through the careful analysis of high-risk transactions and working closely with financial institutions at partner organizations the Fraud Analyst will provide best-in-class fraud services to protect Canadians from real-time threats and resolve customer escalations to ensure a positive customer experience across all Interac products and services.

You’ll be responsible for:

• Identifying emerging and changing fraud trends, helping highlight vulnerabilities which may result in new or revised fraud rules.

• Monitoring queues in various fraud systems by reviewing alerts and applying appropriate actions based on established Fraud Management processes.

• Monitoring Fraud Operations mailboxes to ensure external stakeholder inquiries are properly handled.

• Identifying potential threats to the Interac brand by monitoring a customer-facing phishing mailbox, promptly escalating threats for takedown to minimize impact.

• Monitoring fraud systems and escalating any system errors/issues without delay.

• Providing support to the INTERAC e-Transfer Helpdesk by managing incoming tickets and resolving issues within specified SLA’s.

• Leveraging enterprise data and available reporting to drive insights and inform decisions to meet or exceed agreed upon KPIs

You bring:

• A recent graduate or currently pursuing a university degree in Finance, Business Administration, Criminal Justice, or Information Technology or possess an equivalent combination of education and work experience.

• Must be eligible to work for Interac Corp. in Canada.

• Possess a keen interest in Fraud and/or Risk Management with a focus on financial crimes and are interested in the prospect of career growth in this area.

• A multitasker who can prioritize in a fast-paced environment, working autonomously or collaborating as part of a team.

• Understand the importance of customer service principles and delivering a high quality of service to partner organizations.

• Highly analytical and maintain working knowledge of the Microsoft office suite of products, namely Excel.

• Willingness to work shifts in a 24x7 environment.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• 5-year employment verification;
• Canadian criminal record check;
• Education verification;
• Canadian ID cross-check;
• Public safety verification; and
• Credit inquiry