Work In Tech

Help Desk Technical Analyst Intern

You’ll provide support and customer service to all staff on company-supported computer applications and platforms, communicating in an open, helpful and engaging tone with a focus on finding the right solution. You’ll be responsible for first level problem determination, problem/incident recording, problem resolution and escalation for company related computer applications and platforms.

You're great at...

• Customer service and communicating in an open, helpful, and engaging tone with a focus on finding the right solution

• Providing first level support and troubleshooting based on calls and tickets.

• Diagnosing and resolving technical hardware & software issues

• Advising users on appropriate use of corporate systems/devices. Setting up new hardware (desktop, laptops, mobile devices, etc.)

• Working with fellow department members and staff to improve computing support delivered to internal staff

• Reviewing and updating Service Desk documentation, as needed. Reviewing and recommending modifications to procedures

• Learning technology quickly and taking on new challenges & responsibilities

You're a technology student interested in an IT career. You've got:

• Customer service or tech support experience, especially in a financial company or technology service provider

• An inquisitive nature and passion to figure things out

• A need to know your work is making a difference in your customers' day to day work experience

• Great communication skills - oral and written; tact & diplomacy

Must have skills:

• Good knowledge of corporate IT organization set-ups, operations (e.g., standards, protocols, methods & processes, configurations)

• Analytical, judgement & problem solving skills to identify causes of systems malfunctions and perform remedial action

• Familiar with Windows and MacOS desktop technologies

• Commitment to exemplary customer service

Nice to have skills:

• Microsoft Active Directory

• Experience with mobile devices

• Knowledge of Office 365 (Exchange, SharePoint, Teams, OneDrive)

• Experience using ServiceNow

Workstyle: 100% on site

Location: Toronto

Duration: January - April 2024

*Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity

PLEASE NOTE: to be eligible for Interac internship roles, the candidate must be currently enrolled in a post secondary academic institution.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• 5-year employment verification;
• Canadian criminal record check;
• Education verification;
• Canadian ID cross-check;
• Public safety verification; and
• Credit inquiry