Systems Operations Specialist



Ottawa, ON, Canada
Posted on Thursday, August 10, 2023

Systems Operations Specialist

At Interac, we design products and solutions that give Canadians control over their money so they can get more out of life. But, that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like digital identity and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus, and innovators We want to hear from you.

The Infrastructure Operations team is behind some of Canada’s most-used online credential systems, including the Government of Canada’s. We design for 99.999% availability, ensuring Canadians can rely on Interac solutions whenever and wherever they want. Using best industry strategies and predictive systems management platforms, we effectively support and monitor active, high-availability infrastructure across multiregions and datacenters. You’re a passionate, hard-working individual with great attention to detail and a positive attitude….

You’re great at …

  • Supporting and operating enterprise-scale infrastructure, systems and applications to fulfill contractual SLA obligations.

  • Ensuring operational integrity and performance along with infrastructure resource availability and reliability.

  • Reviewing and verifying application and system reports (database replication, data integrity, infrastructure health, resource utilization, proactive and preemptive alerts/warnings/notifications).

  • Monitoring continuous operations of applications and services using monitoring tools/processes/procedures.

  • Supporting established change requests and maintenance processes and procedures and maintaining accurate records of these requests.

  • Engaging in intake, triage, and investigation of new or active incidents/issues/problems reported from systems, processes, and client groups.

  • Participating in and supporting incident resolution and post-incident analysis.

  • Collaboration with internal and client teams on support tasks, engagements, and approved requests in support of the contractual obligations.

  • Respecting and adhering to security best practices.

  • Participating in the On-call support rotation (First Level Support) and fully understanding and executing the escalation flow to management and ensuring awareness to the broader group.

  • Assisting with documentation of incidents, support engagements, and call-out events using prescribed IT service management tools.

  • Providing flexibility for after-hours support to teammates.

You have

  • Bachelor's degree in computer science/IT and/or 3+ years of equivalent IT working experience.

  • Excellent analytical and problem-solving skills.

  • Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.

  • Excellent interpersonal, customer service, and technical support skills.

  • Ability to thrive in strict change-controlled and process-driven environments.

  • 3+ years of professional experience managing VMware core components, including vCenter, ESX, and vSAN.

  • 3+ years of professional experience and working knowledge of Microsoft Windows Server.

  • 3+ years of professional experience and working knowledge of Linux distributions (RHEL, CentOS, Oracle).

  • 3+ years of professional experience and working knowledge of networking technologies (routing protocols, switching, firewalls, TCP/IP).

  • Experience with hyper-converged systems such as Dell-EMC vxRail.

  • Experience with Next Generation Firewalls such a Palo Alto Network.

  • Experience with Dell and Cisco switches and routers.

  • Knowledge and experience supporting an ISO27001-governed ISMS practice.

  • Knowledge and experience in managing and troubleshooting infrastructure: Dell-EMC, HP, Pure Storage.

  • Strong experience with Active Directory sites and services (including ADFS), Azure AD Connect, Azure AD, AD Certificate Services, Exchange Server, and MS SQL.

  • Knowledge of backup technologies such as Veeam, PPDM/Data Domain.

  • Strong experience with Azure cloud solutions (e.g. Office 365, Azure AD, Azure Virtual Desktop, Exchange Online, SharePoint Online, Conditional Access Policies, Rights Management, ExpressRoute).

  • Knowledge of Atlassian Tools (Jira, Confluence); user management, site creation, project creation, and workflows.

  • Experience in scripting and automation using BASH, Perl, Python, PowerShell, and Ansible.

  • Knowledge of Azure Monitor, Azure Automation Update. Management, and vRealize monitoring tools.

  • Curious and logical about solving technology, process, or procedural challenges in a team environment.

  • Experience participating in a 24 x 7 x 365 on call rotation.

  • Experience managing physical assets in a data center

  • Ability to participate in monthly patching and maintenance which may be late night / early morning.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

  • 5-year employment verification;
  • Canadian criminal record check;
  • Education verification;
  • Canadian ID cross-check;
  • Public safety verification; and
  • Credit inquiry
  • Social Media check

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you