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Cyber Market Intelligence & Financial Crimes Manager

Reporting to the Director, Cyber Market Intelligence & Financial Crimes, the Manager, Cyber Market Intelligence & Financial Crimes acts as a trusted advisor to clients and is a Subject Matter Expert and single point of contact for Client Solutions on fraud matters. The Manager strengthens communications with all levels of management and external partners to ensure alignment between Product, Fraud and Client Solutions.

The Manager is accountable to build a strong network with key FIs, Acquirers and Merchants to increase dialogue and mitigate fraud on all Interac services. In collaboration with internal and external stakeholders, emerging trends are identified that impact Participants. The Manager leads initiatives to address FI and stakeholder challenges and strengthen Interac’s reputation as a key partner and expert in the field.

The incumbent is responsible for identifying fraud risk exposures, emerging threats and organized attacks through various sources and investigates their impact. Insights will be documented and communicated through internal and external channels to address and mitigate the potential risk.

You're great at...

• Deliver against a client facing fraud strategy roadmap in collaboration with internal stakeholders by ensuring alignment across parallel fraud initiatives.

• Understand clients’ business including payment fraud strategies across all product/service platforms.

• Deliver fraud client support and address escalations to Participants.

• Actively monitor and research cyber and fraud risks that could have a direct or indirect impact on the Interac brand, business operations, technology infrastructure and customer trust.

• Perform periodic fraud reviews with Participants and support Client Solutions with their quarterly business reviews.

• Improve on fraud management strategies.

• Client Problem Management.

• Identify fraud prevention challenges across client base and work with appropriate internal departments to pro-actively engage clients in discussion, with the intent to share relevant information/research and continuously improve on fraud management strategies.

• Lead or partner with others to solve complex client problems; exercise judgement and identify innovative solutions.

• Deepen existing relationships and foster productive association with senior level contacts within our members.

• Develop and deliver a fraud education program to the Client Solutions team to strengthen knowledge and resolution capability with respective client groups.

• Participate and lead various ad-hoc internal projects as assigned.

• Work closely with internal departments to ensure services are products are operating effectively and provide support when required including Implementation and Certification.

• Manage a portfolio of stakeholder relationships including Issuers, Acquirers and merchants and represent Interac Corp. at external working groups.

• Act as co-Chair on the MSA Fraud Advisory Committees including the Risk Management Standing Committees and Fraud Working groups by leading meetings and the delivery of key messaging to participants.

• Monitor domestic and global fraud trends and incorporate relevant information into education awareness materials and training programs.

• Partner with internal teams to continuously share knowledge and technologies, assess potential gaps, and improve consortium solutions.

• Develop intelligence briefings, reports and white papers, with a regular cadence and focus on relevant and actionable insights.

• Accountable for supporting the fraud portion of CXP and ensuring corporate objectives are met.

Who are you?

• University degree/higher education or commensurate experience in payment or banking industry.

• 5+ years progressive experience in fraud, including customer facing responsibilities with financial institutions, merchants, acquirers, card processors and other payment companies.

• Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.

• Relationship experience with established network to accelerate fraud prevention outcomes and effectively build awareness, collaborate, and influence.

• Previous experience public speaking, presenting statistics and report material.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• 5-year employment verification;
• Canadian criminal record check;
• Education verification;
• Canadian ID cross-check;
• Public safety verification; and
• Credit inquiry