Dental Client Success Manager - Level 1
InsideDesk
Customer Service
Austin, TX, USA
Posted on May 30, 2025
Client Success Manager - Level 1
Location: Remote (preferably based in Texas)
Hours: 9:00 AM – 6:00 PM Central Time
About the Role:
InsideDesk is seeking a Client Success Manager - Level 1 to join our fast-paced startup. This is a great opportunity for someone with at least 1 year of experience in a dental office (e.g., Office Manager, Billing Coordinator, etc.) who is ready to transition into a SaaS environment. While prior SaaS experience isn't required, a solid understanding of dental claims is essential to your success in this role.
If you’re passionate about customer service, love solving problems, and want to be part of a growing tech company, we’d love to hear from you.
What You’ll Do:
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Location: Remote (preferably based in Texas)
Hours: 9:00 AM – 6:00 PM Central Time
About the Role:
InsideDesk is seeking a Client Success Manager - Level 1 to join our fast-paced startup. This is a great opportunity for someone with at least 1 year of experience in a dental office (e.g., Office Manager, Billing Coordinator, etc.) who is ready to transition into a SaaS environment. While prior SaaS experience isn't required, a solid understanding of dental claims is essential to your success in this role.
If you’re passionate about customer service, love solving problems, and want to be part of a growing tech company, we’d love to hear from you.
What You’ll Do:
- Provide exceptional client service, responding to feedback and driving overall satisfaction
- Onboard new accounts and guide clients through a smooth implementation process
- Drive product adoption by understanding client workflows and offering tailored solutions
- Identify client pain points and collaborate with internal teams to resolve them
- Partner with the Product team to suggest enhancements based on client insights
- Monitor and analyze product usage to improve customer experience and engagement
- Foster positive, professional interactions with clients and team members
- 1+ years of dental claim collection experience (required)
- Strong verbal and written communication skills
- Self-motivated, independent, and results-driven mindset
- Excellent project and time management skills
- Ability to collaborate across departments (Sales, Product, Development)
- Strong client-facing and presentation abilities
- Familiarity with dental PMS systems (Open Dental, Dentrix, Eaglesoft)
- Prior experience as a Dental Office Manager is a plus
- Excited by a fast-paced, startup environment with a strong learning curve
- Eagerness to be coached and continuously improve
- Fully remote role with flexible work environment
- Transparent, collaborative team culture—your voice matters
- Career growth: Start in an entry-level role with room to expand as we grow
- Opportunity to join a mission-driven company at the intersection of dental care and technology
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