Work In Tech

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

Are you a seasoned Configuration Analyst looking to make a significant impact in the benefits administration industry? If so, we want to hear from you! We are on the hunt for a talented and passionate Senior Configuration Analyst who thrives in a fast-paced, collaborative environment.

What you’ll do

• Lead Configuration & Implementation: Configure our proprietary Telus Health software to meet the unique needs of new and existing clients.

• Problem-Solving Expert: Analyze and resolve client issues post-implementation, ensuring smooth operations.

• Mentorship & Guidance: Provide direction and mentorship to junior analysts, fostering a collaborative and growth-oriented environment.

• Industry Insight: Leverage your understanding of the benefits administration challenges and opportunities to impact successful implementations.

• Independent & Team Work: Manage your deliverables independently, while effectively communicating status and collaborating with Implementation Managers and team members.

Key Responsibilities:

• Implement employee benefit software with a deep understanding of the industry.

• Conduct business requirements analysis, producing configuration designs, and identifying solution gaps.

• Oversee and provide guidance for implementation analysts.

• Apply best practice processes and methods, ensuring high-quality outcomes.

• Prepare project estimates and schedules as needed.

• Assist in process mapping, training, and transition of services for the benefits administration team.

• Foster effective work habits, ensuring punctuality, responsiveness, and accessibility.

• Provide timely and constructive feedback to team members.

• Promote teamwork, collegiality, and the corporate values of Telus Health.

• Engage in internal training sessions and lead them as needed.

• Participate in special projects and additional tasks as required.

What you bring

• Educational Background: Bachelor’s degree in IT, Finance, or related field, or equivalent professional experience.

• Experience: Minimum of 5 years in configuring Health & Welfare or finance systems.

• Expertise: Strong business process modeling, system configuration, and web/mobile application design skills.

• Technical Skills: Solid SQL knowledge and proficiency in at least one coding language.

• Understanding: Profound knowledge of health and welfare benefits, payroll systems, and system integration methodologies.

• Methodologies: Familiarity with agile methodologies and iterative solution development.

• Communication: Excellent ability to engage both technical and non-technical stakeholders.

• Innovation: Proven ability to work independently and drive innovation.

• Analytical Skills: Strong analytical and problem-solving skills to tackle complex system challenges.

• Additional Skills: Experience with financial reporting, payment processing, and system testing is a plus.

• Organization: Detail-oriented with the ability to manage multiple tasks under tight deadlines.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.