Job Title: Solutions Engineer

Job Type: Full-time

Department: Customer Success

About InnerSpace:InnerSpace is a spatial intelligence platform that transforms workplace data into actionable insights for the world’s leading organizations. We help clients understand how their spaces are used and empower them to make smarter, data-driven decisions about their real estate and workplace strategies.

About the Role:InnerSpace is looking for a Solutions Engineer. Here’s what this role means to us:

You will own the delivery of customer facing products at InnerSpace.

Delivery starts with deployment proposals, the integration of the InnerSpace software solution into existing systems or leading physical deployments of new hardware, ensuring the quality of the solution, delivering product to the customer, and being accountable for product quality for the life of the customer contract. Customer facing products include data, dashboards, onboarding tools, signage and APIs. You will provide strategic and technical direction for customer facing products and delivery to the product team for prioritization.

Ultimately, you keep customers happy by delivering quality products on time.

What you’ll do

• Work with sales to assess, plan and execute customer deployments
• Work with account management to ensure customer feedback is translated into technical requirements for the product team / roadmap
• Lead customer onboarding and deployments
• Build deployment plans for large corporate facilities
• Be the single point of contact for customers and internal teams for the technical aspects and support of customer facing product
• Identify and scope custom work for prioritization
• Ensure quality of data and customer facing product
• Provide strategic direction of customer facing product for prioritization
• Provide technical leadership for customer facing product
• Evolve and streamline the delivery process
• Customer Satisfaction is one of your top priorities
• Use your technical expertise to investigate and solve problems
• Be an active contributor to customer facing product development

Your experience, skills, and knowledge

• 3-5 years of demonstrated experience in solutions engineering or similar role for technology deployments in large facilities (example, security, network infrastructure, etc).
• Bachelor’s degree in Computer Science, or equivalent combination of technical training and experience.
• Proven strength in building and maintaining solid business and IT relationships.
• Confident and credible with the presence and communication skills to effectively represent InnerSpace across diverse audiences of business and IT professionals.
• Flexibility and adaptability to effectively manage change.
• Ability to balance priorities on multiple levels in a fast-paced and deadline driven environment.
• Excellent problem solving and analytical skills.
• Involvement with complex projects with multi-tier architecture in a global and regional environment.
• Practice in linking cross-functional applications between disparate business units and systems.
• Strong knowledge of system and software delivery/deployment best practices and methodologies.
• Familiarity with floor plans and how to read them is an asset.

Here is what you can expect from us:

• We offer competitive compensation that includes an equity component, and the chance to be a part of something really awesome!
• We’re also remote first, so you aren’t tied to an office.
• Oh, and did we mention long weekends? Yeah, each one is four days long, just so you have a little more time for you!

Currently, we are only able to consider applicants who are legally allowed to work in Canada.

We are committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, we will make accommodations available to applicants with disabilities upon request during the recruitment process.

InnerSpace is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, family or parental status, or any other status protected by the laws or regulations in the province where we operate. At InnerSpace, we value the insights and innovation that diverse and inclusive teams bring to work.