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Implementation Engineer



Newmarket, ON, Canada
Posted on Sunday, July 7, 2024

InnerSpace is looking for an Implementation Engineer.

You will own the delivery of customer facing products at InnerSpace by creating a foundation of support at each step in the process for our customers by growing & protecting their value and return on investment.

Delivery starts with deployment proposals! Next up is the integration of the InnerSpace software solution into existing systems, or leading physical deployments of new hardware. You ensure the quality of the solution, delivery of the product to the customer, and are accountable for product quality through the life of the customer contract.

Customer facing products include data, dashboards, onboarding tools, signage and APIs and you will provide strategic and technical direction on all of it!

Ultimately, you keep customers happy by delivering quality product on time. As our customer base grows 10x over the next year, you will be responsible for scaling our capacity to deliver quality product on time to all of them.

Cross-collaboration is key in this role as you will work closely with sales, product and the IT teams to stay up to speed on the needs of the customer, the market and other prospects.

InnerSpace is revolutionizing how people experience indoor spaces.

Operating since 2014, InnerSpace is a spatial intelligence platform that uses the science of indoor spaces to help the best companies in the world understand how their real estate is being used. At InnerSpace we use technology to create actionable and accessible insights for our customers using a combination of patented algorithms and data science. Whether in an office building, stadium, university campus or cafeteria, we provide the data our customers need to make critical space planning decisions.

What you’ll do

  • Work with sales to assess, plan and execute customer deployments
  • Work with account management to ensure customer feedback is translated into technical requirements for the product team / roadmap
  • Lead customer onboarding and deployments
  • Build deployment plans for large corporate facilities
  • Be the single point of contact for customers and internal teams for the technical aspects and support of customer facing product
  • Identify and scope custom work for prioritization
  • Ensure quality of data and customer facing product
  • Provide strategic direction of customer facing product for prioritization
  • Provide technical leadership for customer facing product
  • Evolve and streamline the delivery process
  • Customer Satisfaction is one of your top priorities
  • Use your technical expertise to investigate and solve problems
  • Be an active contributor to customer facing product development

Your experience, skills, and knowledge

  • 5+ years of demonstrated experience in sales engineering, support engineering or similar role for technology deployments in large facilities (example, security, network infrastructure, etc).
  • Bachelor’s degree in Computer Science, or equivalent combination of technical training and experience.
  • Proven strength in building and maintaining solid business and IT relationships.
  • Confident and credible with the presence and communication skills to effectively represent InnerSpace across diverse audiences of business and IT professionals.
  • Flexibility and adaptability to effectively manage change.
  • Ability to balance priorities on multiple levels in a fast-paced and deadline driven environment.
  • Excellent problem solving and analytical skills.
  • Involvement with complex projects with multi-tier architecture in a global and regional environment.
  • Practice in linking cross-functional applications between disparate business units and systems.
  • Strong knowledge of system and software delivery/deployment best practices and methodologies.
  • Familiarity with floor plans and how to read them is an asset.

Here is what you can expect from us

We offer competitive compensation that includes an equity component, and the chance to be a part of something BIG!

We’re also remote/hybrid, so you don’t have to be tied to an office!

Oh, and did we mention long weekends? Yeah, each one is four days long, just so you have a little more time for you!

We are committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, we will make accommodations available to applicants with disabilities upon request during the recruitment process.

InnerSpace is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, family or parental status, or any other status protected by the laws or regulations in the province where we operate. At InnerSpace, we value the insights and innovation that diverse and inclusive teams bring to work.