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Customer Success Manager (Pacific Standard Time Required)

InitLive Inc.

InitLive Inc.

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Customer Service, Sales & Business Development
United States · Remote
Posted on Saturday, January 27, 2024

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Customer Success Manager you'll be responsible for building relationships with our clients, identifying opportunities for growth, and driving revenue for the company. You'll work closely with internal teams to proactively ensure that our clients are realizing and optimizing their value of our products and features.

What You Will Do

  • Develop relationships with clients, understanding their business needs and challenges
  • Drive home the value of Bloomerang with clients
  • Identify opportunities for upselling and cross-selling our products and services to clients
  • Strive to grow Net Revenue Retention
  • Effectively communicate and build relationships through phone, email, and a chat-based platforms
  • Assist in conducting product demonstrations and presentations to clients
  • Collaborate with internal teams to ensure client satisfaction and retention
  • Stay up-to-date on industry trends, competitive products, and emerging technologies

*please note: this role specifically needs a candidate who operates on the Pacific Standard or Mountain time zone to support our West Coast Customers

What You Need to Succeed

  • Strong experience with the Nonprofit industry
  • 1-2 years of related work experience
  • Strong communication and interpersonal skills
  • Strong attention to detail, multi-tasking, problem solving and organizational skills
  • Ability to work independently and as part of a team
  • Ability to deal with high volume of requests, prioritize outreach, while maintaining the customer relationship at the forefront

Nice to Have But Not Required

  • Prior Customer Success Management experience
  • Utilized our Bloomerang CRM previously
  • CFRE Certified
  • Experience using Gainsight and Salesforce

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.


Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.


401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The base salary range for this position is: $41,000 - $55,000. As this is an incentive compensation role, there is a base salary with annual on target earnings of $62,000. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations


Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

This job is no longer accepting applications

See open jobs at InitLive Inc..