Work In Tech

Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.

Why join us?

• We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic.
• We are in the Top 3 on LinkedIn's Top Companies List in Canada.
• Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development.
• We provide financial support for professional development and training.

About the Role

Info-Tech Research Group is seeking a skilled and motivated Business Analyst with an aptitude for project management to join our team. As a Business Analyst, you will be responsible for managing relationships with various business leaders and stakeholders to gather and analyze requirements, design, and deliver optimized solutions that align with Info-Tech’s business objectives.

The Business Analyst will facilitate project intake, prioritization, contribute to project and portfolio-level planning and reporting, and manage change when business priorities change.

Key Responsibilities:

Requirements Gathering and Analysis:

• Work with business stakeholders to elicit, document, and prioritize business requirements for strategic corporate projects and related systems in Infrastructure and Security Operations.
• Conduct a thorough analysis of existing business processes to identify areas for improvement and optimization.
• Translate complex business needs into clear and actionable requirements for technical implementation.

Solution Design:

• Collaborate with technical teams to assist in solution design for various projects.
• Create comprehensive documentation, including process flows, user stories and acceptance criteria, functional requirements, and wireframes.

Cross-Functional Collaboration:

• Work closely with business users, system administrators, project managers, and developers to set priorities, identify risks, address questions, resolve issues, and drive successful project delivery.
• Collaborate with development, testing, and deployment teams to ensure accurate implementation of designed solutions.
• Develop and execute test plans to validate that solutions meet specified requirements and troubleshoot issues during testing and user acceptance phases.

Training and Support:

• Provide end-user training and support to ensure successful adoption and utilization of solutions.
• Assist in the creation of user documentation and training materials.

Minimum Qualifications:

• Bachelor’s Degree from an accredited institution.
• Minimum 5+ years of experience as a Business Analyst or Project Lead with a strong understanding of technology and its application in optimizing business processes.
• Ability to work effectively with business leaders to understand, communicate, and own project requirements, then use this knowledge and experience to direct successful project outcomes
• Proven experience in stakeholder management and managing intake, prioritization, requirements gathering, and benefits analysis processes.
• Critical thinker able to evaluate situations objectively, understand complex systems, consider different perspectives, and make data-informed decisions.
• Excellent written and oral communication skills, with the ability to build trust and engage both technical and non-technical audiences.
• Highly motivated, self-directed, diligent, and fast learner with a keen attention to detail.
• Proficient in Agile and Waterfall methodologies, Microsoft Office Suite, JIRA, and ITSM Suite.

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.