Publisher Account Manager
About Index Exchange:
Index is a global advertising marketplace enabling media owners to grow their revenue by helping marketers reach consumers across every screen. We’re a proud industry pioneer with nearly 20 years of experience accelerating the evolution of ad technology for the world’s leading experience-makers.
We are all in on video this year. We recently rebuilt our platform from the ground up specifically for this new channel, allowing our customers to transact across every device and screen as efficiently as possible. We’re reimagining streaming TV, and it has become one of the fastest-growing areas of our business.
Index is an exciting and fast-paced place to work, and our company is built on our values of change, support, learning and teaching, trust, and intention. You will be able to feed your ambition, lean into trust & transparency, and feel genuine support from your colleagues here.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
Index Exchange is seeking a dynamic Partner Development Manager to join our growing, collaborative team! This role will focus on growing revenue for our US publishers via our real-time programmatic exchange. The Partner Development Manager will work very closely across our entire Partner Services team to implement systems and provide excellent customer service to our partners at scale.
It is the Partner Development Manager's job to ensure that Index exceeds our publishers’ expectations by optimizing their current setup and identifying areas of Growth. The ability to work independently and to be responsible, enthusiastic, proactive and self-motivated is a must. You will use your knowledge and your understanding of Index's offering to position complex, innovative, real-time media trading solutions as simple, accessible and easy to understand. As a publisher advocate, you will track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally. In order to contribute to the culture of learning and growth at Index, as you develop your expertise we’ll look to you to participate in regular knowledge share sessions with the team to both teach and learn new strategies for optimizing and enhancing campaign performance.
What We’re Looking For:
Strategic: As you learn about our business we’ll look to you to identify actionable insights and new opportunities for our partners to increase revenue and drive greater marketplace demand
Curious and Innovative: You are always thinking of ways to better streamline a product or process with the mindset of implementing these solutions at scale
Collaborative: You’ll need to work cross-functionally with other Index Exchange Sell-Side and Product teams to implement operational strategies, create feedback/insight/reports and document new processes to help improve the partner experience
Here’s What You’ll be Doing:
- Manage and develop client relationships for Index’s North American clients through the full life-cycle of the account — onboarding, client UI walk-throughs, ongoing relationship & yield management achieved via 1:1 engagements and communication with clients
- Identify areas for automation of internal processes and communication in order to better serve publishers at scale
- Identify actionable insights and new revenue opportunities for our partners to increase revenue and drive greater marketplace demand across full publisher portfolio - execute optimization suggestions through communication with clients
- Perform operational tasks including administering creative blocks, daily performance monitoring, and custom report creation
- Drive Index product adoption and upsells through a deep understanding of client needs and product knowledge, while being the day-to-day contact for our publisher partners and point person for all client discussions
- Utilize Salesforce and other internal systems to ensure all account information is accurate and up to date.
- Track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally
- Participate in regular knowledge share sessions to share and learn new strategies for optimizing and enhancing campaign performance
- Forecasting revenue growth of assigned clients and tracking delivery of targets and OKRs
Here's What You Need:
- Goal oriented approach to your clients — you are constantly seeking an opportunity to add value, build relationships, and deliver actionable insights that grow revenue for your clients
- A Bachelor's Degree from an accredited university, preferably in a business, marketing, communications or technology related field
- A proficiency for data-driven decision making and an educational pedigree which illustrates it
- Knowledge of the online advertising industry including technology solutions, advertising/publisher and network business models, understanding of ad serving, media trading, RTB and/or related advertising technology is not required but is desirable.
The base salary for this role is $85,000 to $124,000 USD The total compensation package may vary depending on job related knowledge, skills and experience.
Why You’ll Love Working Here:
- Comprehensive health, dental, and vision plans at no cost to you
- Time off and flexible work schedules
- Retirement plan with a 5% company match
- Stock options and equity packages
- Generous parental leave
- Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
- Home office stipend
- Community engagement opportunities and donation-matching program
- Annual virtual company retreats and regular community-led team events
- One day off per year to volunteer
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.
Accessibility for applicants with disabilities
Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you’d like to request a reasonable accommodation.