Work In Tech

About FacilityOS (Formerly iLobby):

FacilityOS is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With FacilityOS, we help clients succeed in tracking, managing, and monitoring who is in their building – while increasing security and efficiency.

At FacilityOS, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.

This is a hybrid position where you'll be required to be in office at least two days a week with the flexibility to work from home the remaining days if desired.

About The Role:

The AI Program Lead will report directly to the CTO and serve as the central driver of execution for cross-functional AI initiatives at FacilityOS. This role combines strategic coordination with structured delivery, ensuring projects stay aligned, accountable, and on track across departments.

Drawing on strong project management practices, the AI Program Lead will define and maintain timelines, owners, risks, and outcomes across a portfolio of AI-related work. They’ll proactively identify blockers, resolve execution gaps, and prepare executive-level status updates in support of weekly AI Council meetings.

This role is ideal for someone who thrives in fast-paced environments, excels at cross-functional alignment, and can apply operational discipline to high-priority strategic initiatives.

Key Responsibilities:

Program Execution & Accountability

• Coordinate execution across a portfolio of cross-functional AI initiatives
• Apply structured planning to define owners, milestones, and dependencies
• Track project progress, flag risks, and escalate delays early
• Drive accountability across teams to ensure timely and high-quality delivery

Cross-Functional Enablement

• Identify and help resolve cross-team blockers (e.g., tools, data access, integrations)
• Collaborate with the AI Tech/Integration SWAT team on technical coordination
• Promote consistency in execution tools, tracking practices, and reporting standards

Governance & Executive Support

• Prepare clear, high-quality weekly status updates to support AI Council meetings
• Maintain a centralized project tracker with status, risks, and follow-ups
• Support leadership visibility into program-wide progress, risks, and resource needs

Stakeholder Coordination

• Partner with functional leads across the business to align goals, scope, and timing
• Facilitate effective handoffs and interdependencies across departments
• Ensure alignment between execution progress and CTO strategic priorities

Qualifications:

• 5+ years experience in program management, project leadership, or operations roles within a SaaS or technology environment
• Demonstrated ability to apply project management frameworks (e.g., milestone tracking, risk mitigation, Agile/Scrum, OKRs) across cross-functional teams
• Excellent organization, communication, and relationship-building skills
• Experience driving initiatives without direct authority by influencing stakeholders
• Able to work independently and drive progress in high-ambiguity environments
• Familiarity with AI, data platforms, or enterprise SaaS implementations is a strong asset
• PMP, Agile, or other certifications are a plus but not required

Why work at FacilityOS?

FacilityOS is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers.

We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:

🩺Comprehensive health coverage (includes Dental and Vision coverage)

🏠A Hybrid work environment with our office based in North York, Toronto

💡Opportunity for advancement and growth

🍕 Catered Events, Snacks, Drinks – You won’t go Hungry!

🥳 Birthday and Life Celebrations

🎉 Two annual parties in a year

FacilityOS Commitment

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.

Please note that all candidates must be legally eligible to work in Canada.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.

FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

FcailityOS Website: https://www.facilityos.com/

Follow us on LinkedIn: https://www.linkedin.com/company/facilityos

Office location: 5255 Yonge St, Suite 1500 North York, ON M2N 6P4

Please apply via the attached link.