Work In Tech

iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking, managing, and monitoring who is in their building – while increasing security and efficiency.

At iLobby, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.

This is a hybrid position where you'll be required to be in office at least two days a week with the flexibility to work from home the remaining days if desired.

About the Role

iLobby is seeking a Revenue and Accounts Receivable Specialist to join the finance team. We are pursuing a detail-oriented and self-motivated individual to support iLobby’s fast-paced and global growth. The Revenue and AR Specialist will manage a portfolio of customer accounts with primary responsibilities of ensuring orders are processed correctly, revenue is recognized appropriately, invoices are submitted on a timely basis and accurately, and payments are received and processed. The ideal candidate will possess effective communication skills to collaborate cross-functionally, including Sales, Customer Success, RevOps and Professional Services. You will play a crucial role in maintaining cash flow and supporting the company’s financial health. The ideal candidate has at least 2 years of related experience and a proven ability to handle high volume transactions without compromising quality and accuracy. In this role, you will have the opportunity to expand your knowledge in accounting policy under US GAAP and have exposure to a growing business with global operations.

The iLobby Finance team is comprised of an energetic group of individuals who work as a team. We work together to solve problems and we have fun in the process. In addition, we utilize modern systems, such as Salesforce, Sage Intacct, Yaypay, and Chargebee to efficiently perform our work while ensuring the highest level of quality and accuracy.

This role will report to the Manager of Revenue & Accounts Receivable, with frequent exposure to the VP of Finance and other members of senior leadership.

Essential functions may include but not limited to:

• The Revenue and Accounts Receivable Specialist will have a dedicated customer portfolio. As a result, you will be a key point of contact to sales, customer success, and finance pertaining to these customers.
• Review deals that are closed-won in Salesforce and verify that the data associated with the deal was entered correctly into the system for billing and reporting. Ensure that information provided by the customer, such as Purchase Orders, include complete and accurate data.
• Convert deals that were closed-won into contracts within the Accounting System. These contracts are utilized for revenue recognition and invoicing customers.
• Review invoices generated within the system to ensure accuracy of billing information and sales items sold. Depending on the customer, you may be required to upload invoices to the customers purchase requisition system.
• Review revenue recorded in the Accounting System for accuracy and ensure it is consistent with the contract details and items sold. Ensure that revenue and associated costs are recorded in accordance with accounting standards.
• Apply customer payments to invoices outstanding in the Accounting System (cheque, wire, EFT/ACH, credit card). Create customer refunds and credits when required.
• Verify deployment tickets to ensure that customer and shipping information captured by the deployment department is accurate. In addition, ensure that hardware is not shipped until the customer has been invoiced.
• Maintain professional, consistent communication to foster positive customer relationships.
• Maintain and organize sensitive customer information, digitally, within the Accounting System and digitally in SharePoint.
• Respond to customer requests regarding billing changes, refunds and credits, and cancellations. Collaborate with sales, customer support, customer success, and / or deployment to complete customer requests, when needed.
• Collaborate with sales representatives to obtain necessary billing information or to respond to customer requests.
• Mitigate customer churn or downgrades by informing customer success of indicators that a customer may churn or reacting to a cancellation request and strategizing ways to retain the customer.
• Provide analysis on key metrics such as MRR, Overdue Invoices as a % of AR, etc.
• Perform month-end activities such as account reconciliation, AR Aging analysis, review of invoices, bank reconciliation, and review of customer AR Ledgers.
• Analyze outstanding invoices and provide assessment of collectability to management. Write-off invoices in the system as required.
• Record ad-hoc invoices or journal entries, as needed.
• Stay up to date with updates to accounting standards, specifically related to revenue recognition.
• The individual in this role will be required to adapt to evolving processes and systems as the company integrates a new business unit over the next 6–9 months .
• Perform other duties and special projects, as required.

Qualifications and Skills:

• University degree with a combination of education in business and accounting is a must.
• Strong verbal and written communication skills and an eagerness to build relationships with internal and external stakeholders. Customer centric attitude.
• Excellent attention to detail and habit of self-reviewing work to minimize errors. Strong sense of accountability.
• Proficient with Microsoft excel (comfortable using formulas such as xlookup, sumifs, among others).
• Proficient using tools such as Microsoft Outlook, Teams, Word, PowerPoint, etc.
• Strong time management skills demonstrated by experience juggling multiple tasks and responsibilities while meeting deadlines.
• Ability to work independently and investigate solutions to problems and challenges.
• Work collaboratively with colleagues to meet common goals and objectives.
• Ability to work in a fast-paced environment that is subject to constant change and growth.
• A goal of acquiring the CPA designation is a plus, but not required. Future ambition of growing beyond this role and pursuing a career in accounting and / or finance.
• Experience working with Salesforce (or another comparable CRM) is a plus, but not required.
• Experience working with Sage Intacct or NetSuite (or another ERP or Billing System) is a plus, but not required.

Why work at iLobby?

iLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers.

We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:

🩺Comprehensive health coverage (includes Dental and Vision coverage)

🏠A Hybrid work environment with our office based in North York, Toronto

💡Opportunity for advancement and growth

🍕 Catered Events, Snacks, Drinks – You won’t go Hungry!

🥳 Birthday and Life Celebrations

🎉 Two annual parties in a year

iLobby Commitment

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

iLobby will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.

Please note that all candidates must be legally eligible to work in Canada.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.

iLobby thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

iLobby Website: www.ilobby.com

Follow us on LinkedIn: https://www.linkedin.com/company/ilobby-visitor-management

Office location: 5255 Yonge St, Suite 1500 North York, ON M2N 6P4

To apply: Please apply through LinkedIn