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IT Coordinator / Helpdesk Support

Hydrostor

Hydrostor

IT, Customer Service
Melbourne VIC, Australia
Posted on Thursday, June 20, 2024

Title: IT Coordinator/Helpdesk Support

Location: Melbourne Victoria

Job Type: Full-time

Join the Clean Energy Revolution!

Are you ready to shape the future of sustainable energy? Hydrostor, a pioneer in Advanced Compressed Air Energy Storage (A-CAES) systems, is seeking an Office Manager/Executive Assistant to join our team in Sydney. We’re enabling the energy transition to a cleaner, more reliable electricity grid, and invite you to be at the forefront of this groundbreaking journey.

Why Hydrostor?

Our cutting-edge A-CAES technology is uniquely positioned to revolutionize the energy landscape. Join us as we lead the way in shaping a greener, more sustainable future.

Your Mission:

The IT Coordinator / Helpdesk Support specialist will serve as the first point of contact for stakeholders seeking technical assistance over the phone or email, performing remote troubleshooting through diagnostic techniques and pertinent questions, and determining the best solution based on the issue and details provided by stakeholders. The individual will coordinate and collaborate with other departments across all areas of the Company’s business and must possess outstanding communication and interpersonal skills.

Are you excited by a challenge, enjoy taking initiative, are a self-starting individual who can take direction and move to make a difference? If so, you will find success here.

Your Day-to-Day Adventures:

  • Helpdesk assistance with end users – local and remote
  • Connect and build relationships with internal and external stakeholders by actively listening and asking the right questions.
  • Provide quick/temporary and long-term solutions on various inquires and issues. Able to effectively communicate, make suggestions and act comfortably either individually or as part of a team.
  • Set up meeting and audio-visual equipment.
  • Document various procedures and provide training and assistance to users.
  • Ad-hoc work as required.
  • Travel to various states of Australia to accommodate needs in several offices on short notice
  • Have adequate knowledge to assist with infrastructure upgrades and able to communicate with vendors
  • Arrange delivery of hardware via courier services or postal services.
  • Occasionally, assist with hardware installation in various offices.

Candidate/Employee Overview:

We are seeking an experienced individual with a proactive and collaborative approach to IT Coordination & Helpdesk Support to join our growing Australian business.

The successful candidate will demonstrate strong interpersonal and communication skills with a track record of working in a similar level IT Coordination & Helpdesk Support role.

What You Bring:

  • College or University level education.
  • 2-5 years of IT helpdesk and relevant experiences. Must understand the concept of ITIL.
  • Self-motivated and reliable. Able to work independently.
  • Outstanding interpersonal and communication skills.
  • Fast learner and willing to learn.
  • Willing and able to work at shift business hours when and if required (For example 8 AM to 4 PM, 4 PM to 12 AM)
  • Willing and flexible to respond to and address emergencies outside of normal work hours.
  • Willing to work 5 days a week in the Melbourne office or travel to different offices / locations when and as needs arise.
  • Experience with IT helpdesk tools such as ManageEngine ServiceDesk Plus and TeamViewer or similar.
  • Extremely familiar with Microsoft software ecosystem such as office 365, SharePoint and various Azure platform and functions.
  • Experience with Microsoft Autopilot method and sequence.
  • Experience with handling issues dealing with collaboration tools such as Microsoft Teams and Zoom, both software and hardware related.
  • Experience dealing with requests and inquires with various vendors such as Dell and Lenovo for troubleshooting and arrange warranty repairs.
  • Familiar with normal business processes such as onboarding / offboarding, prefer experience working in secured/compliance environments.
  • Good communication skills both verbal and written – comfortable to provide training sessions and presentations in front of small audiences (1 to 20)
  • Strong data awareness and good understanding of data compliance and IT/data security
  • Experience with IT inventory systems and processes.

To Apply:

To apply for this position, submit your resume by clicking “Easy Apply”.

We thank all applicants for their interest, however, only those selected to move forward in the interview process will be contacted.

For more information on Hydrostor and the exciting journey we’re on visit our website at www.hydrostor.ca

Equal Opportunity Employer

At Hydrostor, we know that fostering an inclusive workplace, which values diversity, inclusion, and belonging is paramount to our success.

To fulfill our mission, our goal is to attract people who come from all backgrounds and walks of life, who bring diverse perspectives with wide-ranging experiences, and who share in our common passion to drive innovation and change the global energy landscape.

Hydrostor proudly embraces the principles of equal opportunity and inclusion. We are committed to providing opportunities for all employees and candidates. We ensure that all qualified applicants are considered for employment without regard to race, creed, colour, religion, gender, gender identity, gender expression, age, sexual orientation, national origin, marital status, parental, pregnancy, citizenship status, veteran status, disability, or any other protected status protected by applicable law.

Hydrostor is committed to making our application and interview process accessible to everyone, and we encourage applications from people with disabilities. If you require reasonable accommodation at any stage, please contact us at careers@hydrostor.ca. In your application, we welcome you to specify your preferred pronouns (e.g. she/her/hers, he/him/his, they/them/theirs, etc.).