About the job

Hopper Technology Solutions (HTS) powers fintech solutions for some of the world’s largest airlines and travel-platforms. As our strategic partner portfolio expands, so too does the need for sophisticated technical expertise and dedicated relationship management.

We're seeking an experienced Technical Product Leader to serve as the connective architect between our technology and our partners across APAC. This is a hands-on role that combines technical delivery, product expertise, and strategic account oversight. You'll own the end-to-end partner experience post-sale—from implementation and UAT through ongoing optimization and expansion—ensuring our fintech products deliver measurable business value while identifying growth opportunities.

We empower leaders to take ownership, dive deep, and act with speed. This role requires someone who thinks like an owner, operates at all levels of detail, and moves quickly to drive results that matter for our partners and our business.

What would your day-to-day look like (sample weekly calendar)

Technical Delivery & Triage

• Lead implementations and UAT across multiple accounts; API testing, data pipeline testing, root cause analysis.

• Validate and structure partner-reported issues before escalating—reproduction steps, logs, API debugging, severity assessment, and data insights

• Maintaining documentation and apply project management best practices

Partner Management & Growth

• Serve as primary technical contact for APAC accounts, conducting QBRs that combine technical metrics with business outcomes

• Identify expansion opportunities through usage analysis; partner with Sales on upsells

• Manage escalations with clear communication, balancing partner advocacy with operational constraints

Process Design & Cross-Functional Orchestration

• Build scalable intake, triage, and escalation workflows with templates, playbooks, and SLAs

• Coordinate across Product, Engineering, Support, and Customer Success to deliver on commitments

• Translate partner feedback into actionable product requirements

Data-Driven Optimization

• Analyze usage patterns to identify risks, opportunities, and underutilized features

• Build reports and dashboards demonstrating ROI; create data-backed recommendations for optimization and expansion

• Drive product adoption through training and targeted activation strategies

APAC Coverage

• Manage accounts across diverse markets (Australia, Southeast Asia, India)

• Work flexibly across APAC, USA, and European time zones

An ideal candidate has

• An excellent communicator who can build trust with partners and internal teams through clarity, consistency, and professionalism.

• Comfortable operating across several partners at once, with strong prioritization, context-switching, and organizational skills.

• Adept at turning ambiguity into clarity and designing repeatable processes that scale.

• SQL literacy and understanding of software architecture, APIs, REST integrations, and data structures

• Experienced in roles such as Technical Account Manager, Solutions Engineer, Technical Support Engineer, Product Management, or a similar hybrid technical-customer role.

• Strong judgment in evaluating issue severity, partner impact, and operational urgency.

• Demonstrated bias for action in fast-paced environments

Nice to Haves

• Intermediate or advanced SQL skills; experience working with data analysis, BI tools, or large datasets

• Familiarity with API debugging, distributed systems, or SaaS platform operations.

• Experience implementing or optimizing ticketing and triage systems (Jira Service Desk).

• Background in improving cross-functional workflows or partner-facing operations at scale.

• Experience in travel technology or fintech industries

  
  Perks and benefits of working with us:

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.

• Carrot Cash travel stipend

• Flexdesk All Access Pass & Work-from-home stipend

• Entrepreneurial culture where pushing limits and taking risks is everyday business

• Open communication with management and company leadership

• Small, dynamic teams = massive impact
  
  Note on Contractual Status: This position is offered as an Independent Contractor engagement (Contract for Services) and does not establish an employer-employee relationship. The successful candidate will be responsible for their own tax obligations (LHDN/Inland Revenue Board of Malaysia) and voluntary social security contributions (EPF/KWSP and SOCSO/PERKESO). Engagement is subject to the candidate having a valid business registration or operating as a registered freelancer capable of issuing professional invoices.

  More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.

Here are just a few stats that demonstrate the company’s recent growth:

Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.

Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.

Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.

Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.

Come take off with us!

#LI-REMOTE