Learning & Development Specialist
Hopper
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United States · Remote
Posted 6+ months ago
Hopper embraces a modern approach to learning designed to bring the best out of our people. Our employees learn virtually and often asynchronously from all over the world, alongside a superstar training team to guide their growth and success. As a Learning Specialist, you will design, develop, and implement learning strategies, courses, and content to help our Service Optimization team reach peak performance. In this role, you will assume ownership of a vertical and work directly with those stakeholders to deliver timely, meaningful, and relevant training for our agents. You will help continually improve our onboarding program and upskilling efforts with the majority of your efforts focused on instructional design and building and maintaining online courses via Guru.
Minimum Qualifications
- +3 years of experience in learning program management and instructional design
- Broad understanding of travel management (flights) and travel agent functions
- Broad understanding of learning & development and quality assurance in contact centers
- Experience working in Flight GDSs, mainly Sabre & Amadeus
- NDC experience is a plus
- Strong instructional design skills with a focus on e-Learning and self-guided learning for travel agents
- Experience in building Learning & Development Courses
- Understanding of common learning theories and models (Knowles, Bloom, Gagne, Kirkpatrick, etc.)
- Excellent direct communication skills, written and verbalEnthusiasm and curiosity for conducting research and answering hard questions with data
- Strong analytical skills with the ability to create solutions for operational problems
- Material experience in responding quickly and efficiently to organizational and operational changes
- Ability to develop trainer facing material (facilitator guides) in an easy to digest format
Responsibilities
- Develop and implement learning strategies and training programs via instructional design that drive performance
- Conduct regularly a training needs analysis (TNA) with stakeholders
- Create content for on-demand training courses & facilitator-led training
- Build, organize, and optimize all learning materials (online courses, facilitator guides, job aids, activities, etc.)
- Work with stakeholders to guide and suggest training material based on their needs and projected roadmaps
- Develop content for onboarding, upskilling, and more
- Ensure standards are upheld for facilitator-led trainings including record keeping
- Manage Learning Libraries and assign courses and learning paths
- Use data to evaluate the effectiveness of trainingIntegrate quality assurance feedback into the learning content development planImplement best practices that support adult learning
- Experiment with new ideas—we are an adventurous bunch
Benefits
- Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
- Unlimited PTO.
- Carrot Cash travel stipend.
- Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
- Please ask us about our very generous parental leave, much above industry standards!
- Entrepreneurial culture where pushing limits and taking risks is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
- 100% employer-paid Medical, Dental, and Vision coverage for employees.
- Access to Disability & Life insurance.
- Health Reimbursement Account (HRA).
- DCA/ FSA and access to 401k plan.
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships.
Our fintech products – including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline.
Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.
Come take off with us!
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