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Solutions Analyst



Waterloo, ON, Canada
Posted on Thursday, July 4, 2024


FloSports has led the way in establishing a world-class digital streaming experience for millions of fans, families and athletes of over 25 different underserved sports. Imagine creating a digital platform that unites the casual fan with the most dedicated spectator, both experiencing thrilling live events from around the world with interactive features, real time analytics, powerful broadcast technology and more. Combine that with our unique original sports content ranging from breaking news and expert commentary to feature films, documentaries and multi-episodic series. That’s what FloSports is all about. We have successfully revolutionized the global sports media industry- the result of creating a diverse team of technologists and die-hard wrestlers, creators and devoted cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and casual sports fans… united by a shared passion to delight the underrepresented communities we serve. We are creating a home for underserved sports and we’re looking for people like you to help us!
FloSports’ Solutions Analysts are on the front lines for scaling and streamlining FloSports’ operational processes across the organization as the company grows. This role is responsible for analyzing workflow feedback from FloSports employees and building out solutions to improve the day-to-day operations of the company. This is a technically focused role which requires strong skills in best-practice Salesforce administration, cross-team communication, analytical abilities, and technical savviness. Experience working within Salesforce, Service Cloud or Sales Cloud is a must along with experience integrating Salesforce with other tools via APIs and/or automation platforms (e.g., Zapier, Celigo).
Build declarative, low-code solutions on FloSports’ Salesforce platform and integrate with other tools via APIs and/or commonly used middleware tools (e.g., Zapier, Celigo, etc.)
Contribute to every stage of the SDLC, including appropriately scoping technical tickets from gathered requirements, building solutions in sandboxes, testing your solution with stakeholders, and successfully migrating those solutions to our Production environment
Execute the technical delivery of projects to alleviate bottlenecks, improve data quality, raise employee NPS, etc., using a combination of technology and/or process improvement, in partnership with Enterprise Technology project managers
Become an expert in FloSports’ technical workflows to effectively build on them and troubleshoot as needed
Assist in the administration of other tools in FloSports’ tech stack (e.g. WorkSuite,
DocuSign, Bitly, etc.)
Analyze technical inefficiencies and identify the largest areas of opportunities to scale the company
Understand the metrics driving success for each team and assisting with reporting + analysis, when needed
Certified Salesforce Administrator
2+ years of experience in Salesforce administration supporting the Salesforce platform, Service Cloud or Sales Cloud.
2+ years of experience working within professional services or the tech industry.
2+ years of experience working in a cross-functional role focused on process optimization, with the ability to work with analysts and/or business stakeholders to clarify requirements before solution implementation
Experience integrating Salesforce with other tools leveraging APIs and/or automation platforms (e.g., Celigo, Zapier, or similar)
Experience building custom objects and configurations in Salesforce
Experience with data integration tools such as Skyvia or Parabola a plus
Experience with Amazon Connect a plus
Able to seek clarification on user requests to understand their underlying needs and build scalable solutions
Experience working in an Agile environment
Excellent at documentation and technical process mapping.
Analytically focused: using data to help guide what kind of solution you choose to build.
At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential. As such, we are intentional in our hiring practices in an effort to overcome systemic biases we may be blind to. FloSports has adopted the “blind recruiting” process, which aims to open our opportunities up to more candidates, help us be more objective in how we review applicants and mitigate bias in our decision making processes.
Recognized two years in a row as a Top Workplace by the Austin-American Statesman
Flexibility at work - you can take control of your profession and personal schedule
Strong remote work culture
All-hands event hosted in beautiful Austin, Texas
Annual equity awards for all top performers
Competitive and comprehensive medical, dental and vision plans
Peace of mind through company-paid short-term disability, long-term disability and life insurance
Generous 401(K) company match vested immediately
Progressive parental leave policies
Unlimited paid time off
Hack-a-thons and a full calendar of team-building and social events
Company donation to youth teams and leagues that our employees coach
Stocked snack bar, catered lunch and breakfast tacos every week