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Revenue Operations Manager



Toronto, ON, Canada
Posted on Tuesday, July 9, 2024
About Lillio (formerly HiMama) and Our Mission:
At Lillio (formerly HiMama), we are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children’s successful development and learning: relationships, play, creativity, and loving, nurturing caregiving. We are a social-purpose business and certified B Corporation with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff. If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you.
Lillio is a Series B, private-equity backed business and we're proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected by Fortune in 2023 for their "Impact 20" list, which highlights organizations that have built their business models around world-changing ideas to solve social and environmental problems.
We’re looking for…
A talented individual to become an integral part of our Revenue Operations Team. In this role, you'll be at the forefront of our revenue optimization efforts, playing a pivotal role in shaping and executing our revenue strategies and operations.
As our Revenue Operations Manager, you'll delve deep into the intricacies of our revenue processes, leveraging your comprehensive understanding to identify areas for improvement and implement solutions that drive efficiency and revenue growth. Your keen analytical skills will be put to the test as you sift through vast amounts of data, extracting valuable insights that inform our strategic decisions.
In addition to your day-to-day responsibilities, you'll also have the opportunity to contribute to the development of long-term revenue strategies. Drawing on your expertise and industry knowledge, you'll provide valuable input into our strategic planning process, helping to shape the future direction of our revenue operations.
The Revenue Operations Team
RevOps at Lillio (formerly HiMama) is a centralized operations team supporting our entire go-to-market org, from Marketing to Sales to Customer Success. We own the technology, processes, and data that drive efficiencies across the entire customer journey. The team is stacked with technical, hardworking ops folks—you’ll gain exposure to the entire customer lifecycle and support a wide-range of initiatives
Your Manager
Lillio’s Director, Business Systems & Revenue Operations believes that the key to a strong Revenue Operations team is solid partnerships with the departments they support. She places a high value on creative thinking, problem solving, emotional intelligence, business acumen, and intrinsic drive to improve. You will work well with her if you enjoy building, iterating, are confident in your approach, and are highly attentive to detail.

How You'll Make an Impact:

  • You will oversee all reporting for customer success and sales, including individual performance, team dashboards, and exec-level reporting.
  • Support the management team by leading relevant analyses and offering actionable insight into areas of opportunity.
  • Partner with the Senior Director of Customer Success and the VP of Sales to optimize GTM strategy for new business, upsell, and renewal processes, as well as Sales <> CS handoffs, onboarding journeys, and more.
  • Update and implement a new Customer Health Scoring methodology
  • Improve overall data quality across all key business systems.
  • Work with the entire Revenue Operations team to improve outcomes and integrations across the business; you will be the sales and CS voice in the room as we aim to break down silos across our buyer and customer journeys.

What You Bring to the Table:

  • 5+ years of Sales Operations, Customer Success Operations, Revenue Operations, or similar experience in a SaaS focused company
  • Prior experience managing a team
  • Prior experience using Salesforce CRM and sales engagement tools
  • Experience using Excel or GSheets at an advanced level is a must (SQL is a plus) - must be comfortable working with large datasets
  • Strong interpersonal and verbal communication skills
  • Ability to analyze complex problems and provide simple solutions
  • Organized and able to manage a large volume of tasks independently
  • Ability to manage projects from concept through implementation
  • Strong understanding of the buyer journey, customer journey, the lead to opportunity lifecycle and the B2B “funnel”, churn and retention metrics
Don’t have all the requirements but convinced you’ll be able to make an impact? We’d love to hear from you! Please note that we place serious consideration to your application responses to all questions; only completed profiles will be considered for this role.
Lillio Perks!
-- Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role
-- Health benefits package includes medical, dental and vision
-- 401K matching, and HSA contribution for US employees
-- Paid time off, including vacation, personal and volunteer days
-- Opportunities for learning, mentorship and professional development
-- A subscription to the mindfulness and meditation platform, Headspace
-- Ongoing team-wide and company-wide virtual social activities and success celebrations
Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations at any step of the application or interview process, please indicate so under the "Accommodations Question" box on your application. Accommodations may include but are not limited to: alternative methods of communication, providing a detailed “what to expect”, or modified testing. Please note this list is not exhaustive and we are more than happy to discuss other accommodations as required.
Commitment to Diversity
Diversity, Inclusion and Belonging are central to Lillio's core values. Lillio aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at Lillio through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.
Equal Employment
Lillio is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.