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Account Manager



Sales & Business Development
Toronto, ON, Canada
Posted on Friday, July 5, 2024
About Lillio (formerly HiMama) and Our Mission:
At Lillio (formerly HiMama), we are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children’s successful development and learning: relationships, play, creativity, and loving, nurturing caregiving. We are a social-purpose business and certified B Corporation with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff. If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you.
Lillio is a Series B, private-equity backed business and we're proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected by Fortune in 2023 for their "Impact 20" list, which highlights organizations that have built their business models around world-changing ideas to solve social and environmental problems.
We're Looking For...
Passionate, ambitious, and confident Account Managers who want to challenge themselves in a fast-paced, high-growth work environment. Ideal candidates enjoy connecting with customers as much as they love the challenge of hitting individual and team targets. They get excited when presented with a new challenge and have strong attention to detail and problem-solving skills. Finally, they’re looking to make an impact on the world beyond dollars and cents - working with a social enterprise they’ll have the opportunity to improve outcomes for hundreds of thousands of children worldwide. As an Account Manager, you will be working directly to empower Early Childhood Educators and influence learning outcomes for children aged zero to five.
The Sales Team
Sales at Lillio is a high-energy, collaborative and ambitious team that is striving to drive accelerated growth of our business. We have a strong team mentality and a desire to work hard and win to support our customers. The AM team specifically is a high-energy, close-knit, and ambitious team that is striving to drive accelerated growth of our business! This includes influencing product and marketing decisions, problem solving, and a whole lot of persuasion. Every day is a new challenge and every team member has a lot of responsibility, but we work closely together to ensure everyone is kicking butt in their role.
Your Sales Leader
Lillio’s new VP of Sales brings 20+ years of early childhood sales experience to the team. She is a leader who believes in continuous improvement and collaborative engagement. At Lillio, we are not a “one size fits all” organization, and look to individualize coaching and support the growth of our team inside and outside of the workday. She strives to build and grow salespeople that will be successful not only at Lillio, but anywhere their careers take them. She places a high value on curiosity, professional courage, and intrinsic drive to improve. You will work well with her if you enjoy learning, iterating, and have a positive mindset!

How You'll Make an Impact:

  • You will own a customer portfolio (approx. 500 accounts) and be responsible for increasing their value and managing their success
  • Calling existing Lillio customers to proactively uncover pain points to generate opportunities for upsell and cross-sell
  • Booking and managing online demos. You will be responsible for prospecting, discovery, presentation, negotiating and closing opportunities with existing accounts
  • Handling price normalizations and upcoming renewals
  • Recommending and implementing improvements to processes to improve team efficiency and customer outcomes
  • Collaborating with other teams and departments to ensure the success of your customers
  • Consistently meeting monthly, quarterly and annual individual and team targets
  • Ensuring your customers have an amazing Lillio experience!

What You Bring to the Table:

  • Post secondary education or equivalent work experience
  • 5+ years of full time related experience in a transactional Sales role
  • Experience with transactional / fast sales cycles, preferably in B2B
  • Excellent discovery, presentation, and negotiation skills
  • Experience with Salesforce CRM and G-Suite
  • Highly organized with ability to multitask, prioritize time while maintaining attention to detail
  • Have previously carried a sales quota
  • Metrics driven - motivated to achieve and surpass individual and team targets
  • Active listening and problem solving skills
  • Confidence to manage difficult situations and conversations
  • Tech savvy with the ability to easily navigate apps and software
  • Strong propensity to always learn and improve in your role
  • Thinking outside-the-box to drive innovation and change

Nice to Haves:

  • Experience in Ed Tech sales or experience and/or knowledge of Early Childhood Education
  • Experience in SaaS
  • Experience with our tech stack

Tech Stack:

  • Salesforce, Salesloft, Gong, Google Suite, Slack
Don’t have all the requirements but convinced you’ll be able to make an impact? We’d love to hear from you! Please note that we place serious consideration to your application responses to all questions; only completed profiles will be considered for this role.
Lillio Perks!
-- Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role
-- Health benefits package includes medical, dental and vision
-- 401K matching, and HSA contribution for US employees
-- Paid time off, including vacation, personal and volunteer days
-- Opportunities for learning, mentorship and professional development
-- A subscription to the mindfulness and meditation platform, Headspace
-- Ongoing team-wide and company-wide virtual social activities and success celebrations
Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations at any step of the application or interview process, please indicate so under the "Accommodations Question" box on your application. Accommodations may include but are not limited to: alternative methods of communication, providing a detailed “what to expect”, or modified testing. Please note this list is not exhaustive and we are more than happy to discuss other accommodations as required.
Commitment to Diversity
Diversity, Inclusion and Belonging are central to Lillio's core values. Lillio aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at Lillio through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.
Equal Employment
Lillio is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.