Location: Remote - Canada (preferred) | Newfoundland Time - Eastern Time

Application Deadline: Sept. 12, 2025

Position Start Date: Late September or Early October 2025

Salary range: $50,000 CAD - $60,000 CAD/year

Role Overview

We’re looking for an enthusiastic Customer Care Specialist who loves working with people, embraces variety, and is always ready to learn something new. At HeyOrca, our Customer Care team wears many hats: supporting customers, solving technical issues, collaborating with other teams, and creating resources. You’ll get hands-on experience in multiple areas of the company.

We value collaboration, curiosity, and personal growth, and we’ll provide you with the resources and guidance to expand your skill set.

Responsibilities

As a Customer Care Specialist, you'll be the advocate our customers need! Your responsibilities include:

• Assisting customers via in-app messenger and email, with training to provide 1:1 call support.
• Partnering with the product and development teams to troubleshoot and resolve technical issues.
• Spotting trends in support tickets and sharing insights to improve the product.
• Supporting the renewals/sales team with subscription and calendar management questions.
• Escalating urgent issues that impact multiple customers.
• Creating and updating knowledge base articles, academy lessons, and other educational resources.
• Pitching in on special projects or cross-team initiatives as needed.

Some evening shifts are a part of the scheduled and rotated holiday coverage required, but we balance schedules to protect work-life harmony.

Qualifications

• Experience: 1-2 years of experience in a similar role
• Language: English.
• Excellent communication and problem-solving skills
• Passion for delivering exceptional customer experiences.
• Ability to work effectively across different teams and adapt to shifting priorities.
• Strong attention to detail and organizational skills
• Familiarity with ticketing/support tools and openness to flexible scheduling.
• Experience with social media marketing is an asset

What You’ll Love About Us

At HeyOrca, we’re passionate about fostering a culture of innovation, collaboration, and inclusivity. We value your creativity and expertise and believe in building products that make a difference for our users.

We are committed to building a collaborative workplace where every team member feels empowered and valued. At HeyOrca, your perspective matters, and your contributions will shape the future of social media management.

Some of our perks include:

• 3 weeks vacation
• 2 weeks Christmas holiday
• Day off on your birthday
• $500 home-office allowance
• $300 ergonomic assessment allowance
• $500 yearly Orca wellness plan
• 5% RRSP matching
• $1000/year personal development allowance

At HeyOrca, we are committed to building a diverse and inclusive workplace where every team member feels valued and empowered. We believe that our differences make us stronger and drive innovation. We welcome applications from people of all backgrounds, experiences, and perspectives. HeyOrca is an equal opportunity employer, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that we will only communicate with our job applicants by using @heyorca.com domains and no-reply@collage.co email. We will never contact applicants from any other email address. We will never ask for money or private information like SIN from potential employees. Be cautious of any unauthorized solicitations. You may view the most current and accurate job postings at HeyOrca by visiting https://www.heyorca.com/careers.