We’re looking for an enthusiastic Customer Care Specialist who loves interacting with people and is a natural conversationalist. If you enjoy tackling challenges, troubleshooting, and have a passion for educating customers and helping them achieve their goals, then this could be the perfect fit for you!

This role offers room for growth within the company, whether you’re looking to deepen your expertise in customer care or explore opportunities in other areas. We value collaboration, learning, personal growth and providing team members with the resources to expand their skill sets.

Responsibilities

As a Customer Care Specialist, you'll be the advocate our customers need! Your responsibilities include:

Helping customers through our in-app messenger and email to ensure they're having a delightful experience, eventually assisting some customers through 1-1 calls when needed.
Working closely with our development and product team to resolve technical issues reported by customers.
Working closely with our accounts/sales team to help customers with their subscription and calendar management.
Quickly escalating critical issues that require immediate action or affect many customers.
Identifying trends in support tickets to help improve our product.
Helping with creating and maintaining our knowledge base and educational resources, like our academy.
Some evening support shifts will be required (flexibility and balance provided).

Qualifications

Experience: 1-2 years experience in a similar role
Language: English.
Excellent communication and problem-solving skills
Passionate about delivering exceptional customer support and service
Ability to work collaboratively with cross-functional teams
Strong attention to detail and organizational skills
Familiarity with support ticketing systems and ability to work some flexible hours
Experience with social media marketing is an asset

At HeyOrca, we are committed to building a diverse and inclusive workplace where every team member feels valued and empowered. We believe that our differences make us stronger and drive innovation. We welcome applications from people of all backgrounds, experiences, and perspectives. HeyOrca is an equal opportunity employer, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that we will only communicate with our job applicants by using @heyorca.com domains and no-reply@collage.co email. We will never contact applicants from any other email address. We will never ask for money or private information like SIN from potential employees. Be cautious of any unauthorized solicitations. You may view the most current and accurate job postings at HeyOrca by visiting https://www.heyorca.com/careers.

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