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Billing & Cash Application Coordinator

Heyday AI

Heyday AI

Mexico City, Mexico
Posted on Monday, July 8, 2024

We are looking for a Billing & Cash Application Coordinator to help us with the posting of customer payments and processing of back office work associated with our order to cash and procure to pay departments. You will provide day to day support to the Billing and Accounts Payable function and you will be responsible for inputting cash applications into our ERP system to ensure it is recorded accurately and in a timely manner.


  • Daily monitoring of all channels of incoming customer payments: Wire, Cheque, Paypal, Credit Card
  • Responsible for accurate, complete, and timely application of cash receipts against outstanding receivables
  • Identify and resolve payment discrepancies and answer customer inquiries as needed
  • Perform wire traces on behalf of Collections team
  • Support the order to cash and procure to pay with the handling and documenting of customer records and accounts
  • Prepare and reconcile customer balances
  • Assist with administrative duties such as invoice portal uploads, document management, and assigning tickets
  • Resolve collection disputes & reach outs for ecommerce customers utilizing appropriate leverage and procedures to successfully influence payment
  • Working with the Credit Analyst Specialist in the daily monitoring of the Credit Check Escalations, promptly identifying and addressing credit-check requests, communicating with relevant stakeholders, and ensuring timely resolution
  • Assist and support Billing and Collection staff in their day to day operations
  • Provide Back Office support in Collection & Billing as assigned


  • Understanding of order to cash or procure to pay processes
  • Basic knowledge of MS Excel
  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
  • Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**


  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.