We are on an exciting trajectory, having seen over 400% growth since 2020 and are now the #1 highest rated recognition and rewards platform on G2 & Capterra with 3000+ 5 star reviews. We power programs for thousands of clients like Canada Life, Levi’s, Staples USA, Maple Leaf Sports & Entertainment, Fairmont Hotels and more.

Guusto is seeking a highly motivated Senior Account Manager to help us build and execute our account management program. In this role, you will be working strategically with our Head of Client Collaboration to coordinate all account management activities. You'll be driving account expansion revenue, ensuring client satisfaction, driving strategic growth, and collaborating with our Customer Success Team. You will then create and execute strategies to retain and expand a book of business.

The details:

Job Type: Permanent Full-Time
Location: Remote - Anywhere in Canada
Salary Range: $91,000 - $117,000 OTE

What you'll do:

Develop and implement strategic sales and account management processes to achieve company revenue objectives.
Serve as the primary point of contact for our key customers as their primary account manager.
Own the delivery of timely, efficient, and effective service to our clients.
Identify opportunities for growth within existing accounts and drive expansion revenue.
Design and execute strategies to grow revenue from our customer base.
Onboard our customers to ensure they are set up for success on our platform.
Build and maintain strong and long-lasting customer relationships.
Create quarterly client communication strategies that align with seasonal recognition themes, and/or product enhancements.
Collect and analyze client feedback to propose product improvements and influence development priorities.

In the first three months you will:

Understand our product and become familiar with how Guusto provides value to our clients.
Gain exposure to and begin understanding the rewards and recognition industry.
Take over a segment of accounts and develop a strategy to provide your clients with top-tier customer outreach.
Identify opportunities to grow and expand revenue from existing clients.
Develop and begin executing on account management strategies to drive revenue from existing customers.

In the first year you will:

Be an expert on all things Guusto, and have a comprehensive understanding of the rewards and recognition industry.
Make a measurable impact on the company's revenue by expanding our existing clients.
Establish a fully defined, repeatable, and scalable account management strategy which has proven to be successful in driving growth.

We'd love to hear from you if you:

Have 3-5 years of experience as an Account Manager or Customer Success Manager.
Have created sales or customer success strategies that have made a direct impact on your company's revenue.

The perks:

Remote First Company
Unlimited Vacation & Personal Leave (2 Weeks Minimum)
Health and Mental Wellness Benefits
Employee Health and Wellness Spending Account
Home Office Budget & Monthly Internet Stipend
Annual Learning & Development Budget
Unlimited Book Budget
Team Recognition Budget
Company Laptop
A Fun and Supportive Workplace Culture

We strive to be an inclusive workplace free of harassment and discrimination for folks of all backgrounds and identities. We are an organization committed to Diversity, Equity, Inclusion, and Belonging, and strive to incorporate DEIB at all stages of our candidate and employee experience. If there are any accommodations we can provide to make your experience interviewing with Guusto more accessible and inclusive, please let us know in your application or by email (people@guusto.com).

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