Technical Program Manager
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Posted 6+ months ago
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
As a Bazaarvoice Technical Program Manager, you will have industry-leading strategic and technological skills, along with a proven record in program and project management.
You will have the opportunity to leverage these skills on the most interesting and challenging initiatives, helping drive the continued success of Bazaarvoice.
We are seeking a Technical Program Manager who is highly product-driven and passionate about solving customer problems through internal tooling and user-focused product development. You'll also be instrumental in shaping programs that directly impact operational efficiency, and engineering productivity.
Responsibilities:
- Be responsible for solving problems at their root, stepping back to understand the broader concept. TPMs will solve the largest Engineering and Product Development problems/opportunities and are responsible for the creation of the definition of the problem (WHAT, WHY) and how it will be solved (HOW) to drive incremental value for our clients.
- Deliver agreed-upon program objectives. Lead efforts to define the value of the program (measurement of success) and track all key metrics about a program, monitor potential metric deviations, and propose corrective actions for critical deviations. Ensure teams have a laser focus on outcomes.
- Develop comprehensive program plans, including the creation of proposals, product and engineering requirements documentation, as well as building detailed delivery timelines, dependencies, risks, budget, and stakeholder engagement plans.
- Prioritise outcomes over output: ensure delivery teams focus on solving customer pain points and driving internal efficiencies.
- Navigate ambiguity and drive alignment across cross-functional teams, adapting quickly to shifting priorities.
- Advocate for customer needs in every decision and initiative.
- Use insights from user research, success metrics, and data analysis to inform planning and strategy..
- Track program health using Red-Yellow-Green flags and proactively escalate issues.
- Hold teams accountable for timely delivery and continuous improvement.
- Moderate meetings with clear documentation, notes and progress tracking.
- Communicate with clarity across all levels — from ICs to executives.
Requirements:
- Minimum of 3 years’ experience in Program Management, with a strong track record of driving strategic initiatives from concept to delivery.
- Ideally comes from a product management, solution architecture, or engineering background, bringing deep technical fluency and an intuitive grasp of the product development life cycle.
- You write high-quality, unambiguous documents (e. g. proposal documents, product requirements specifications, engineering requirement documents) that business and technical stakeholders can easily understand.
- You help solve technical problems with urgency by helping technical teams reach closure by asking the right questions and offering solutions.
- You always consider the short-term needs of the business and the long-term implications of any decision.
- An understanding of data strategies, design patterns, and architectural concepts that support you in leading complex cross-location programs with a high degree of architectural and technical complexity.
- Ability to recognize and adopt best practices in software engineering: design, coding, testing, version control, documentation, build, deployment, and operations.
- Ability to understand the non-functional fundamentals of cloud-native systems.
#LI-EM1
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Please note: A basic background check will be required for the successful candidate
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