The ideal candidate will be a Player- Coach responsible for the evolution and execution of the BI strategy for Global Services, leveraging data to drive informed decision-making, while ensuring data integrity and accuracy. This role requires expertise in BI tools and data visualization, handling raw, unstructured data and transforming it into actionable insights to help business partners make informed decisions. You know how to identify the information needs of the business and develop creative solutions using custom dashboards and reports.

What You’ll Be Doing:

Leading:
Manage and coach a global team of Business Intelligence Analysts, providing guidance, mentoring, and fostering a culture of continuous improvement
Run weekly sprint planning and retrospective meetings for an agile team
Establish and maintain data governance policies, procedures, and standards to ensure data quality and consistency
Reporting:
Collaborate directly with business partners to build fully automated Tableau dashboards to accomplish reporting objectives
Implement descriptive, predictive, and prescriptive analytics across multiple business functions
Create cutting-edge data visualizations with simple and intuitive UI
Interface with engineering teams to architect a scalable reporting infrastructure
Influencing business operations:
Consult with business leaders to streamline operations based on insights from our data
Help our systems and processes work together to generate clean data and deliver a great user experience
Train stakeholders to leverage our reporting

Required background:

3+ years managing Business Intelligence teams
7+ years in a business analyst, data analyst, data science, engineering, or related role
3-5+ years experience creating dashboards and reports with a data visualization tool
Bachelor’s degree or equivalent experience, preferably in a quantitative discipline like mathematics, MIS, engineering, or computer science
Operations or customer experience in a SaaS company
Business acumen, including an understanding of financial terms and metrics
SQL proficiency and familiarity with querying relational databases (e.g., Amazon Redshift and Snowflake)
Advanced Tableau skills and experience with Salesforce
Knowledgeable with Google Sheets
Strong written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams and present findings to executives

Nice to Have but not required:

Experience with Tableau Prep, Certinia (formerly FinancialForce), JIRA, and Confluence
Familiarity with statistical modeling, design thinking, agile, and/or machine learning
Project management experience and/or certifications

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