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Technical Account Manager



IT, Sales & Business Development
Austin, TX, USA
Posted on Thursday, July 4, 2024
Partner with the world's largest brands and retailers to ensure a successful Bazaarvoice technical program.
Our Technical Account Managers (TAMs) are experienced consultants assigned to manage the Bazaarvoice technical relationship with a defined set of clients for the duration of their contract to ensure that the client's technical programs follow our recommended best practices, are appropriate for the client's technical infrastructure, and align with the business goals agreed upon between the client and the rest of the BV account team.
As a core member of the account team, the TAMs are the primary owners of the client’s Bazaarvoice technical program. They work in close coordination with the rest of the account team and a variety of internal teams.

What you'll be doing:

  • Engage with the client in a strategic capacity to ensure that the program follows our recommended best practices, is appropriate for the client's technical infrastructure, and aligns with the business goals agreed upon between the client and the rest of the BV account team.
  • Proactively monitor the health of the technical program to identify and help mitigate problems before they impact the success of the larger BV program.
  • Drive adoption of contracted solutions and services and identify opportunities for additional solutions and services that could benefit the client.
  • Oversee all technical touch points with the client, including support cases, implementations, professional services projects, pilot programs, etc. and are the single point of escalation for the client for these engagements.
  • Develop relationships with key technical stakeholders in the client organization to facilitate progress on projects, expand our technical footprint, and try to develop new champions and client advocates.

Necessary Skills and Experience:

  • Minimum 18-24 months at in a client facing role, preferably technical or technical account management.
  • Experience in technical consulting or technical project management.
  • Experience in account management is a big plus.
  • General knowledge of web technology, preferably coding experience. Specifically, in HTML, CSS, JavaScript, XML, SQL, and other web scripting technologies.
  • Basic knowledge of SEO principles and practices.
  • Basic knowledge of web analytics tools and practices.
  • Excellent written and verbal communication skills.
  • Ability to explain complex technical concepts and processes to non-technical stakeholders.
  • Ability to effectively match technical tasks to business objectives to justify effort.
  • Ability to identify the required technical tasks to achieve stated business objectives.
  • Ability to identify creative and non-standard ways to use our solution to help clients.
  • Ability to work effectively with internal stakeholders to develop holistic account plans.