The Service Centre Manager leverages their complete knowledge of truck and trailer maintenance and repairs, regulatory compliance, and leadership of teams and processes to manage the day-to-day operations of the service department, personnel and expenses in order to achieve defined business goals.

In this role, you will be responsible for:

• Leadership for all aspects of the Service Centre truck and trailer technician teams including productive team planning, communications, performance and attendance
• Following all standard work methods and processes, identifying waste and areas for improvement
• Coaching technicians, managing and inspecting technician work and performance to meet GoRight repair standards and customer requirements
• Building and maintaining customer relationships
• Managing customer issues and concerns
• Providing quotes as required, to internal and external customers
• Achievement of annual budgeted revenue and expense contributions
• Monitoring internal scorecards to identify areas for improvement
• Reviewing and ensuring shop supplies inventories are available, supporting the Supply Chain organization as required
• Follow OEM requirements for processing of warranty work
• Assist with overseeing and managing the facility and grounds so they are maintained, safe, and organized
• Monitor and maintain Corporate 6S standards in all areas
• Other duties as assigned

Requirements for the role include:

• 310T License
• Minimum 5 years managerial/supervisory experience in a service centre environment
• Truck and Trailer parts knowledge
• Strong negotiation skills
• Effective strategic thinking and problem solving skills
• Exceptional customer engagement service skills and experience
• Strong organizational and time management skills
• Exceptional communication and interpersonal skills
• Strong computer skills