Work In Tech

Hi,

Greetings from Datamundi.ai!

We have a requirement for a Full time contractual role – French Technical support for one of our MNC clients.

Please find below Job description:

Role: French Technical Support

Languages : French, B2 or C1

Experience: 3+ years

Timings: rotational shifts and rotational weekoffs (5 days work and 2 days weekoffs)

Duration: On going (6 months under the payroll of Datamundi.ai (probation), May extend based on project progress and performance)

Location: Gurgaon, Client's Office (Exact location will be confirmed post interview)

Budget: 5-8 LPA (based on last CTC)

Interview Process: Language interview/Manager interview/HR interview

Employment: Employee of Mayflower Language Services Pvt Ltd (Datamundi.ai).

Mode: Work From Office, Gurgaon

Job Description:

Summary:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application.

Dedicated to quality, using exceptional communication skills to keep our world-class systems running.

Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities:

-Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide efficient Service Desk Voice Support.
- Utilize French Language skills effectively.
- Maintain client satisfaction through prompt and effective communication.
- Troubleshoot technical issues and provide timely resolutions.
- Document and escalate complex issues for further analysis.

Professional & Technical Skills:-

Must To Have Skills:

- Proficiency in Service Desk Management, Service Desk Voice Support, French Language
- Strong understanding of IT service management principles.
- Experience in troubleshooting software and hardware issues.
- Knowledge of remote desktop applications and help desk software.
- Excellent communication and customer service skills.

Additional Information:

- The candidate should have a minimum of 2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full-time education is required.