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Technical Account Advisor, Intelligent Transportation Systems

Geotab

Geotab

This job is no longer accepting applications

See open jobs at Geotab.
IT
Oakville, ON, Canada
Posted on Wednesday, February 7, 2024
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Account Advisor, ITS, who will ensure the success of all customers on Geotab's ITS Platform. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you’ll do:
As an Account Advisor, you will build consultative relationships with the customer and use in-depth product knowledge to ensure that products and services consistently meet client needs. This role will be cross-functional in nature, working alongside and connecting Sales, Support, Solutions Engineering and Product development enabling you to experience many aspects of an industry leading IoT and big data company from within. You will also be required to focus on learning about Geotab customer’s problems and use cases, which will inform our product roadmap and help us de-risk future research and development efforts.

How you’ll make an impact:

  • Promote and drive platform adoption by collaborating with customers on the creation of measurable goals aligned with their objectives.
  • Be proficient in all applications within the Altitude platform - Both UI and APIs.
  • Onboard and train Altitude customers and partners.
  • Update and maintain all customer facing documentation (User Guide and API Guide).
  • Create any new training materials as needed (tutorials, videos, etc).
  • Directly work with product management to ensure that customer needs and use cases are considered when creating the product roadmap.
  • Work with the support team to ensure any customer issues are resolved.
  • Work with product, BD, and marketing to support the creation of case studies and blog posts that feature our customers and partners.
  • Facilitate customer feedback and follow-up on customer NPS, CSAT and survey responses.
  • Navigate churn indicators and leverage customer sentiment results to engage additional resources.

What you’ll bring to this role:

  • 1-3 years experience in Customer Success, Account Management, or related positions working directly with business customers.
  • Experience leveraging customer success tools (i.e., Salesforce) an asset.
  • 1-3 years experience working within or alongside a technical or engineering organization/knowledge of the high-technology industry.
  • Experience with APIs, reporting and/or business analysis.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
  • Excellent verbal and written communication skills.
  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
  • Highly organized and able to manage multiple tasks and projects simultaneously.
  • A strong team-player with the ability to engage with all levels of the organization.
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides.)
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Click here to learn more about what happens with your personal data.

This job is no longer accepting applications

See open jobs at Geotab.