Desktop Support Analyst Intern
IT, Customer Service
Posted on Wednesday, November 15, 2023
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
Geotab is seeking a Desktop Support Analyst Intern who will provide technical assistance within Geotab’s computer systems for staff onsite and remote, working with level 3 teams for specific technical activities and ensuring IT standards are followed in Geotab’s offices. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you’ll do
As a Desktop Support Analyst Intern, your key area of responsibility will be: Resolving tickets through the Service Desk ticketing system while maintaining Geotab’s SLOs, Install, move, add and change systems related to workstations and cellphones, software installation in Windows, ChromeOS, Ubuntu and Mac workstations, assist with onboarding and offboarding of employees, including arranging and/or preparing equipment for shipping/receiving, communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems, maintaining office space within Geotab’s IT standards (monitors, peripherals, meeting rooms), tracking IT asset inventory, assist in technical upgrading and maintaining of entire computer systems, maintaining meeting rooms and A/V equipment (large screens, projectors, televisions, etc.), user account administration (Google workspace).
You will need to work closely with All Geotab’s departments by providing support on IT systems.
To be successful in this role you will be a strong team-player with the ability to engage with all levels of the organization, have meticulous attention to detail, able to work well under pressure and respond to fast changing priorities and deadlines, having entrepreneurial mindset and comfortable in a flat organization. In addition, the successful candidate will have strong analytical skills, highly organized with excellent verbal and written communication and able to manage projects through completion.
How you’ll make an impact
- Assisting user on Incident resolution to reduce downtime in Service
- Work closely on cell phone management by creating documentation and participating in process improvements to deliver a more efficient service
- Participating in the test and implementation of Asset Management tools for Service Operations
- Participating in the test and implementation of an MDM tool for device administration and service operations
- Assisting in security operations by patching OS and making sure Geotab’s systems comply with security standards
What you’ll bring to this role
- Post-Secondary Diploma/Degree or equivalent experience.
- Diploma/Degree specialization in Computer Science, IT, Engineering or a related field.
- CompTIA A+ or ITIL certification or courses highly valuated
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
What makes our staff passionate about Geotab?
Work from home and flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at firstname.lastname@example.org. Click here to learn more about what happens with your personal data.