Technical Operations Lead
GBL
IT, Operations
Kitchener, ON, Canada
Posted on Nov 21, 2024
If you’re a proactive and driven professional passionate about leading technical teams and delivering operational excellence, we’d love to hear from you!
Key Responsibilities
- Team Leadership and Coordination:
- Manage and support cross-functional technical teams, including [e.g., software development, IT support, DevOps, QA, etc.].
- Set clear goals and expectations for team performance and ensure alignment with company objectives.
- Foster a collaborative and innovative team culture.
- Operational Excellence:
- Develop, implement, and maintain operational procedures to improve team efficiency and productivity.
- Oversee resource allocation, including personnel, tools, and technologies, to ensure effective project execution.
- Monitor and report on key performance indicators (KPIs) for technical teams.
- Project and Program Management:
- Plan, execute, and deliver technical projects on time and within budget.
- Collaborate with project managers and stakeholders to define project requirements and deliverables.
- Proactively identify and mitigate project risks and challenges.
- Technical Strategy and Process Improvement:
- Partner with senior management to develop technical strategies that support business goals.
- Identify and implement opportunities for process improvements, including automation and streamlining workflows.
- Ensure compliance with industry standards, company policies, and best practices.
- Stakeholder Communication:
- Serve as a liaison between technical teams and non-technical stakeholders, translating complex technical concepts into actionable insights.
- Provide regular updates to leadership on project progress, team performance, and technical issues.
Qualifications
Education and Experience:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
- 5+ years of experience in technical roles, with at least 2 years in a leadership or management position.
Technical Skills:
- Strong understanding of Go / Node.js / TypeScript / Vue.js / PostgreSQL / MySQL / Docker / Kubernetes / Kafka / DroneCI / Bitbucket / Confluence / JIRA / Slack / Linux / MacOS
- Proficiency in project management tools and methodologies (e.g., Agile, Scrum).
- Familiarity with IT systems, infrastructure, and/or software development lifecycle.
Soft Skills:
- Excellent organizational and multitasking abilities.
- Strong leadership, team-building, and conflict resolution skills.
- Effective communication and stakeholder management skills.
Preferred Qualifications
- Experience in project management
- Experience working in technical environments (SaaS, fintech, etc.)
- Familiarity with cloud technologies, cybersecurity, QA and other technical processes.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.