Work In Tech

Who we are:

About the role:

We are seeking a dynamic and detail-oriented People Operations Manager in our Fleet Operations organization with experience in a transportation environment to manage all aspects of our HR operations across our North American locations. This individual will be a key player in partnering with Operations leadership in HR policies, compliance, payroll, HRIS and employee experience. As we prepare to scale significantly in our Fleet Organization, the HR Manager will actively support recruiting and onboarding fleet and operations talent, including truck drivers, mechanics and supervisory staff, either directly or in partnership with our Talent Acquisition team.

The People Operations Manager will champion a positive employee experience throughout the Operations area and ensure compliance with DOT & FMCSA driver-related regulations. The ideal candidate will have demonstrated expertise in HR process management, employee relations, onboarding, policy development and compliance for a largely non-exempt work force. The role will also ensure adherence to federal - both US and Canada - regulations for commercial motor carriers. The position will be responsible for HR excellence across our Operations units in the US and Canada.

This role is onsite five days per week in our Mountain View office.

What you'll do:

• HR Operations & Administration: Manage day-to-day HR operations including payroll administration, benefits management, employee data management, and policy communication and implementation. Ensure compliance with labor laws and regulations across our North American locations.
• Non-Exempt Employee Management: Lead day-to-day HR processes for our Fleet Operations organization while working closely with the HQ HR team to execute HR programs with a focus on employee engagement, operational excellence, managerial acumen and regulatory compliance; Support fleet managers and supervisors in effective people practices including hiring, onboarding, management, offboarding and other key components of the employee experience.
• Driver Compliance: Ensure compliance with DOT, FMCSA and Canadian CMV carrier compliance requirements and standards, including ongoing compliance with driver qualification files and DOT drug testing protocols; Keep the Human Resources, Fleet Management and Safety team informed of outstanding Driver violations, as well as expiring licenses and DOT medical certificates.
• Employee Relations: Cultivate a positive and inclusive work environment. Proactively address employee concerns, investigate issues, and provide guidance and coaching to both employees and managers on various HR-related matters.
• Legal and Regulatory: Identify legal, compliance, and regulatory requirements affecting Human Resources (i.e. EEO, Wage & Hour, FMLA, etc.) that are applicable to the Company's operations; Develop the Company's employment policies and handbooks and administer the policies and related processes to ensure proper compliance.
• Immigration Support: Guide and assist international talent with the visa sponsorship process to ensure a smooth relocation and onboarding experience. Manage immigration legal counsel and stay up to date on relevant immigration laws and regulations.
• Administer PTO and Leave Policies: Effectively manage and track employee paid time off (PTO) and leave plans, ensuring compliance with company policies and relevant regulations. Provide guidance to employees on various leave options.
• Culture Champion: Embody and uphold the company’s core values. Foster an environment of collaboration, engagement, productivity, and technical excellence. Design and implement initiatives to enhance the employee experience and strengthen our dynamic, fast-paced culture. Plan and manage company-wide events including retreats, town-halls and celebrations.
• Onboarding & Talent Development: Partner closely with leadership to develop and implement effective onboarding and employee development programs. Ensure all new employees, drivers and dispatchers are effectively onboarded and trained. Conducts in-person or online orientation for newly hired Fleet Operations employees.
• Business Partner: Develop effective partnership with leadership across the organization: become a trusted partner who understands the business and represents and embodies the best interests of the company.
• Compensation & Benefits: Develops a Total Rewards strategy to reward, recognize, and motivate employees. Evaluates and optimizes our benefits and compensation programs, ensuring we can attract top talent and meet our employees' needs. Knowledgeably answer employee questions related to benefits, leaves and other HR programs.

What we're looking for:

• Undergraduate bachelor's degree in human resources or equivalent practical experience;
• A minimum of 5+ years of People Ops / HR manager or generalist experience, ideally in the Transportation, Logistics or Operations industry;
• Strong working knowledge and generalist experience in all human resources operational areas including recruiting, onboarding, employee relations, performance management, training & development, compensation, and benefits;
• A track record of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail;
• Strong working knowledge of compensation and benefits design and administration, HRIS platforms and payroll administration systems;
• Proven ability to work effectively with a wide-range of stakeholders, and to develop pragmatic solutions to people-related topics.
• Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships; and,
• Experience working at a rapidly growing start-up. Proven ability to thrive in a fast-paced, ambiguous environment.