Senior IT Administrator
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Ottawa, ON, Canada
Posted 6+ months ago
About Fullscript
We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.
This is your invitation.
Bring your ideas, your grit, and your care for people.
Join us and shape the future of care.
At Fullscript, our IT Team ensures that every teammate has the tools, systems, and support they need to do their best work. As a Senior IT Administrator, you will be a doer and builder first and foremost. You will serve as the technical escalation point for our IT Admin team, own critical IT projects, and drive automation to make our IT operations more scalable and efficient. You will collaborate closely with infrastructure and security teams, while also mentoring junior IT Admins and improving day to day processes. This is a hands-on, highly technical role for someone who thrives on solving complex problems, leading initiatives from start to finish, and helping others (as well as yourself) grow.
What you'll do:
- Act as the escalation point for IT Admins I-III, providing expert level support across macOS, Windows, SaaS, and MDM environments.
- Lead process improvement initiatives by identifying gaps, design solutions, and execute IT projects with minimal oversight.
- Drive automation in IT workflows, including onboarding, offboarding, SaaS provisioning, and device management (i.e. scripting, APIs, or automation platforms).
- Partner with infrastructure and security teams to ensure seamless end user support and compliance with security/legal requirements.
- Serve as the technical lead for onboarding/offboarding workflows, SaaS application management, and compliance alignment.
- Mentor and train junior IT team members, ensuring consistent documentation, knowledge sharing, and skill development.
- Translate complex technical issues into clear, actionable communication for both IT peers and non-technical stakeholders.
- Support live events including AV setup, livestreaming, and troubleshooting audio/video equipment.
- Maintain and improve internal IT documentation, ensuring repeatability and reliability across processes.
What you bring to the table:
- 5+ years experience in IT administration (or equivalent) with increasing levels of responsibility.
- Strong expertise with macOS, Windows, SaaS management, and MDM tools (Jamf, Intune, etc.).
- Proficiency with SaaS platforms and identity access management (Okta or similar).
- Demonstrated experience leading IT projects from ideation to implementation, including planning, execution, and documentation.
- Hands on scripting or automation experience (Python, PowerShell, or equivalent).
- Excellent troubleshooting skills across networking, infrastructure, and device level issues.
- Strong mentorship and leadership abilities through guiding junior IT staff.
- Clear empathetic communication skills with both technical and non-technical audiences.
- A continuous improvement mindset, always looking for ways to make IT more efficient and scalable.
What we can offer you:
- Generous PTO and competitive pay
- Fullscript’s RRSP match program for financial health
- Flexible benefits package and workplace wellness program
- Training budget and company-wide learning initiatives
- Discount on Fullscript catalog of products
Why Fullscript
Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.
What to Know Before You Apply
We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. We’re not able to respond to individual messages about open roles on email or social channels.
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.
All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.
We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
Learn More
@fullscriptHQ on instagram
This job is no longer accepting applications
See open jobs at Fullscript.See open jobs similar to "Senior IT Administrator" Work In Tech.
