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Business Operations Manager



This job is no longer accepting applications

See open jobs at Fullscript.
Ottawa, ON, Canada
Posted on Saturday, January 20, 2024
Fullscript is making optimal care easy for everyone. Through our care delivery platform, health practitioners can seamlessly design personalized health plans, provide support and education tools, and effortlessly prescribe and manage the use of healthcare's best supplements — all in one place.
Since 2011, Fullscript has enabled over 90,000 practitioners to deliver care and has helped more than 5.5 MIL patients follow a path to wellness. And we are just getting started.
Come build a healthier future with us.
We’re hiring a Business Operations Manager for our team. As the Business Operations Manager, you will serve as a strategic partner to the Chief Operating Officer, working collaboratively to optimize and streamline business processes, enhance efficiency, and support business initiative and departmental operational reporting. This role requires a strong operational mindset, exceptional problem-solving skills, analytical skills and the ability to prioritize.

What you'll do

  • Extend the time of the COO:
  • Collaborate with the COO to manage and monitor company performance. This includes owning the monthly operational review process, driving collaboration with business owners to drive strategic narratives.
  • Deep knowledge of the managed sub-functions, solid knowledge of departmental function, and objectives.
  • Provide insights and recommendations to enhance operational efficiency, reduce costs, minimize risks, and improve overall performance. This includes regularly analyzing performance metrics and providing reports to the COO, identifying areas for improvement and success.
  • Work with the senior leadership team to understand and resolve issues.
  • Business Management:
  • Oversee the tools (Asana), templates and processes for monitoring company, departmental and initiatives performance. Provide the training, guidance and support to the team as needed.
  • Maintain the source of truth and status of company initiatives.
  • Lead and oversee strategic projects as needed, ensuring timely delivery and successful implementation.
  • Collaborate with cross-functional teams to drive project initiatives and meet organizational objectives.
  • Communication management around changes in plan. Ensure the right stakeholders get the right updates to drive key business decisions.
  • Resource efficiency and allocation:
  • Support the COO in optimizing resource utilization to maximize efficiency and productivity.
  • Identify potential risks to operations and develop strategies for mitigation.
  • Work with relevant stakeholders to ensure business continuity in the face of challenges.

What you bring to the table

  • Bachelor's degree in Business Administration, Operations Management, or similar.
  • Proven experience in business operations management, with a track record of success in process improvement and initiative management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Project management experience, with the ability to lead cross-functional teams.
  • Familiarity with relevant technologies and tools to support operational efficiency.
  • Ability to work independently, thrive in a dynamic and fast-paced environment.
  • High degree of professionalism and discretion.

What we can offer you

  • Ability to work Wherever You Work Well*
  • Flexible Paid Time Off program
  • Fullscript’s RRSP match program
  • Stock Options
  • Custom benefits package (medical, dental, vision) with HSA
  • Discount on Fullscript catalog of products for family & friends
*Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both 🐶🏡
Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.
Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send an email to and let us know the nature of your request and your contact information.
Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.

This job is no longer accepting applications

See open jobs at Fullscript.