Customer Success Specialist - Ottawa
Fullscript
This job is no longer accepting applications
See open jobs at Fullscript.See open jobs similar to "Customer Success Specialist - Ottawa" Work In Tech.Customer Service, Sales & Business Development
Ottawa, ON, Canada
Posted 6+ months ago
Embracing a new era in patient care, Fullscript is a trailblazing health technology company changing the way health is prescribed.
We know the conventional model of patient care is ripe for innovation. At Fullscript, our work is guided by our mission of creating meaningful change for the future of our healthcare systems, so that integrative medicine will one day simply be called medicine.
Fullscript’s care delivery platform combines customized treatment planning, wellness protocols, data insights and ongoing wellness support, with the ability to prescribe and manage the use of healthcare’s best supplements all in one place. Above all else, Fullscript is trusted by practitioners due to an unrelenting focus on quality and a patient experience that can’t be found anywhere else.
With over 5 million patients served and 70,000+ practitioners supported across North America, we’re just getting started.
Come build a healthier future with us.
Are you ready to make a difference?
We’re hiring Customer Success Specialists in the Ottawa, Canada area.
Shift: 9 am - 5 pm EST
Who you are:
- Service-oriented - it’s about proactive, personalized, efficient help that builds relationships
- High attention to detail - ability to see the full picture to provide the best support possible.
- Relationship builder - highly empathetic and strong interpersonal skills.
- Tech-savvy - interest and curiosity in how things work, passionate about new technology tools, systems, and platforms.
- Adaptable - You embrace your duties and aren’t afraid of new challenges.
- Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.
- Resourcefulness - knowing how and where to find answers.
- You pride yourself on excellent customer experience and enjoy engaging with others.
- You possess superb verbal and written communication skills.
- You possess organizational skills and are able to deal with information coming from different sources at once.
- You enjoy working closely with a great team to create an extraordinary user experience.
- You are flexible with scheduling to ensure optimal coverage for customers within the US and Canada,
- Knowledge of Zendesk, Slack, Sage500, and other SaaS productivity tools is an asset.
What you'll do:
- Assist practitioners and patients through three main channels: phones, emails, and live chat.
- Troubleshoot issues and seek customer-focused solutions to ensure a seamless user experience.
- Successfully resolve complex customer inquiries through the use of multiple support tools and personal product knowledge.
- Build sustainable relationships of trust through open and interactive communication.
- Report trends, issues, and feedback to your team. Be adherent to queue volume and meet weekly SLA metric goals.
What we can offer you
- Flexible Paid Time Off program
- Fullscript’s RRSP program and Stock Options
- Flexible & customizable benefits packages with up to 2k for paramedical services (mental health, naturopathic)
- Discount on the Fullscript catalog of products for family & friends
- Training budget and company-wide learning initiatives
*Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both 🐶🏡
Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.
Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send an email to accommodations@fullscript.com and let us know the nature of your request and your contact information.
Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.
This job is no longer accepting applications
See open jobs at Fullscript.See open jobs similar to "Customer Success Specialist - Ottawa" Work In Tech.