Work In Tech

Company Overview

Founded on the principle that merchant operations should be simple and efficient, Fulfil empowers high-growth, high-volume merchants to manage their business operations. In response to the increasing complexity of omnichannel commerce, we developed a comprehensive solution that transforms back-office operations from a challenge into a catalyst for growth.

Our unified platform seamlessly integrates essential business functions from order management to financial systems.

Fulfil is a technology company with offices in Toronto, Miami and Bangalore. The team is made up of people who want to feel challenged at work, be the best at their craft, and learn from one another. We are trusted by brands like EndySleep, Mejuri, HexClad, Ridge, and many more.

Role Overview

Fulfil's engineering team develops next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale and as an ERP, we deal with substantial complexity in shipping a great product. To help us on our journey, we are seeking a proactive and highly organized Technical Project Manager.

Working closely with our CEO, your primary focus will be to manage projects critical to the long term success of engineering organization. You will focus on maintaining proactive processes, tracking key metrics, and fostering collaboration across teams, allowing leadership to concentrate on strategic decision-making; in short, you'll be the glue that keeps engineering going, ensuring nothing slips through the cracks.

This role involves working closely with engineering teams, customer-facing stakeholders, and designers to ensure smooth workflows and operational excellence. Join our international and diverse team as we continue to thrive in North America and expand our organic growth in Europe.

What You'll Do

• Conduct regular engineering check-ins to maintain alignment and surface key updates

• Facilitate iteration planning, ensuring timely delivery and effective coordination

• Collaborate with stakeholders, including customer-facing teams and designers, to maintain smooth workflows

• Track and analyze metrics such as open PRs, infra spend, highest number of reviews, and iteration completion percentage

• Summarize and surface data trends to improve engineering discipline and team performance

• Highlight lessons from past iterations (e.g., over-planning, under-planning, and story quality)

• Coordinate release testing to ensure feedback is addressed prior to deployment

• Organize and lead engineering team rituals, including standups, retrospectives, and check-ins

• Assist in planning engineering meetups and virtual activities to foster team engagement

• Act as the first point of contact for customer-facing teams, reducing direct interruptions to engineers

• Surface data trends and share insights on team-level and individual-level performance for leadership review

Required Qualifications

• 5+ years of exclusive experience in project management

• Experience in dynamic, fast-paced environments such as start-ups or scale-ups

• Proven track record of managing technology-driven projects, including end-to-end execution and collaboration with engineering and customer-facing teams

• Strong understanding of project management methodologies, including Agile, Scrum, and Kanban

• Hands-on experience with ShortCut, Jira, or related engineering tooling

• Proficiency in process documentation and deep understanding of the Software Development Life Cycle (SDLC)

• Exceptional organizing, planning, and administration skills

• Strong communication and interpersonal skills, with the ability to mediate, influence, and convey complex ideas effectively

• Analytical and problem-solving skills with attention to detail

We need someone who can work in IST while also being available for discussions in the EST time zone as required.

Nice to Have

• Bachelor's degree in Computer Science, Engineering, or a related technical field

• Prior experience as a software engineer, ideally in a backend Python tech stack

• Certifications such as PMP, or equivalent

• Familiarity with cloud-based technologies, Backend development, DevOps practices, etc.