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Director, SRE Platform Engineering



Software Engineering
Zagreb, Croatia
Posted on Friday, July 14, 2023

About FreshBooks

FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and our goal is to create connection as a human-first workplace. Our teams have adopted different working environments based on how they collaborate best. Some are fully remote and others are truly hybrid - it all comes down to what's best for the team and for everyone FreshBooks builds for.

The Opportunity - Director - SRE Platform Engineering

As the Director of Engineering at FreshBooks you'll be responsible for developing one or several infrastructure teams. As a guide in the development and delivery of software, tools, and infrastructure, you know how to scale our platform to millions of users while keeping our infrastructure resilient. Your extraordinary technology skills will help you guide your teams through complex and ambiguous environments toward simple and elegant implementations.

You're already a skilled leader, able to recruit new talent and champion teams and their leaders. Your technical experience with large-scale web technologies allows you to lead by example. Strong communication and interpersonal skills allow you to effectively influence across the organization.

This specific role is also the highest rank in our Croatian office and will bear the responsibility of signatory authority for FreshBooks Croatia (or local Managing Director). While low in effort, this responsibility adds a dimension of overall leadership needed to ensure the whole Croatia operations have a strong local multi-discipline leader.

NOTE: This role can be worked remotely from the above location

What You'll Do as a Director, SRE Platform Engineering

  • Be accountable for the technical vision and drive the execution of a crucial area for FreshBooks - our infrastructure - by leading a group of managers, leads and engineers and through partnership with other product development disciplines
  • Work with teams to set goals, plan roadmaps and achieve results across infrastructure responsibilities such as performance, scalability, reliability, environments, and security
  • Set, maintain, and raise a level of technical excellence across your group and the entire development organization
  • Work closely with the Product Development leadership, including the VP of Engineering, Product, Design, and Directors, to build a world-class engineering organization
  • Attract and recruit talent to help execute the FreshBooks mission
  • Anticipate and prepare for the future - technology, people, culture, and process

What You'll Bring to the Role

  • Proven technical management experience, either with an organization of 10 or more SREs/Infrastructure/DevOps (and Leads/Managers), or over a period of at least 3 to 4 years
  • Experience working with Google Cloud, AWS, Azure, with GCP being the most important
  • Experience with Cloud-based infrastructure as code, relational databases, distributed systems, reliability space, disaster recovery
  • Experience in managing application runtime (COGS), build and maintenance costs on multi-year committed spend
  • Experience with Python or other scripting languages, shell (Bash), testing automation, continuous integration and delivery (build pipelines and relative metrics)
  • A history of establishing teams by developing leaders and recruiting exceptional talent
  • The ability to influence an organization through exceptional communication and interpersonal skills
  • Experience contributing to and managing roadmaps, project plans, and commitments

You'll Stand Out If You Bring Experience In

  • A degree in Computer Science/Engineering or Information Technology
  • Experience working with Scrum or Agile teams
  • Knowledge of some or all of: web network protocols, security, persistence solutions, RabbitMQ, Terraform, Ansible, Kubernetes, Docker, ElasticSearch, and similar technologies

Our Commitments to You

At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our full time employees:

  • 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings program or pension plan matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.
  • 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.
  • 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and those without access to a FreshBooks office receive a home office credit to set up your home office.
  • 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
  • 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.


Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 1-416-780-2700 and/or